Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Public_Cust_17]

@Markaps  Telus owns Public Mobile this might just be a part of their plans?

[Renzha]

 

If you are using $15 PM plan, freedom $120 yearly plan, or speakout prepaid plan with hk3 HK$365 yearly or Eskimo US$90 2years 30G globe data plan if you have sesim phone

If you are using $24 or $25 PM plan, the $20 Lucky flight plan is much much better .

If you are using $34 PM plan , you may consider Rogers EPP plan throught Red Wireless, currently they are offer $40 for 105G with a free pixel 7a .

Other plan from PM  are sh*it

Let's switch 

[Public_Cust_17]

@ShawnC13  from my personal perspective.. If someone makes a mistake and is big enough to admit it and they actively do something to rectify that mistake then they would not only regain most of my trust but they would also gain some respect from me for being big enough to admit it and trying to fix the situation.  Cheers

Also, I'm on the $15/30 day plan with my next billing cycle to start on the 20th. My next payment hasn't changed and from what I have been able to discern from this community my payments shouldn't change until May... hopefully there's no surprise waiting for me shortly.

[ShawnC13]

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@hTideGnow wrote:

hi @Wolfcore 

dare to post it here so we know you are not lying??

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@hTideGnow the member has reached out to me and I am looking into for them.

[ShawnC13]

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@Public_Cust_17 wrote:

@ShawnC13  🙂

As for broken trust... if they'll screw over us customers without batting an eye, how can you even hope to believe they won't do the same to you guys in the future by lowering any incentives they have provided to you?

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@Public_Cust_17 , thanks for the answer so you are on a 90 day plan then and your rationale make sense.  So if PM reverses this (which I don't think they will) is that when people will stay that is really my question.  It is to see if those who say they would pay more elsewhere because the trust is broken acutally would still leave, or would the trust be regained?  They would be loyal to the reward not the provider and that is totally fine as we need to always be looking for our financial best situation.  Where ever the best plan/pricing is that is where people will be(including rewards/or no rewards)

Oh I that day will come one day and that is when I have to see if it is still the best situation for my family

[Public_Cust_17]

@ShawnC13  I'll be happy to field this question... I'll stay until May and hopefully they backtrack on their decision or at least have a change of heart and offer something more reasonable. I also imagine that the more this is reported on and picked up by their competitors the better chance there will be that they might come up with some sort of special incentive for me to switch to them. Lastly, I still have 2 months of billing that will continue to be billed at my existing cost so there's no need to hurry up and switch... after that I'll "follow my wallet" my friend.  🙂

As for broken trust... if they'll screw over us customers without batting an eye, how can you even hope to believe they won't do the same to you guys in the future by lowering any incentives they have provided to you?

[Anonymous]

I really don't need more bonus data! Give me 3 months off and I might be less upset about this change. But overall I think existing users should be kept on the old loyalty system. Otherwise instead of rewarding loyal customers you are kicking them in the butt! Kinda feels the opposite to rewarding loyalty to me.

[ShawnC13]

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@Soon-ex-PM-user wrote:

@ShawnC13  said  'I wouldn't say there is a lack of support here, it is just a different format.'

You actually believe this?  Good for you. 

lol I have spent days getting my father in law straighten out with Public Mobile for a simple issue of credit card expiration on his file. 

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@Soon-ex-PM-user yes really I haven't had issues.  I actually just changed my credit card through the app last week or the week before.  Is it perfect no but no customer service is .  It is unfortunate that your father in law has had that issue

[Soon-ex-PM-user]

@ShawnC13  said  'I wouldn't say there is a lack of support here, it is just a different format.'

You actually believe this?  Good for you. 

lol I have spent days getting my father in law straighten out with Public Mobile for a simple issue of credit card expiration on his file. 

[ShawnC13]

Ok question time, I have read a lot of posts about people willing to pay more for same/similar services, will never use a Telus provider again and are leaving in May.  If the trust has been broken so bad why wait?  If the rewards were change to be maybe a bit closer to the original would you stay?  I am just asking because Telus knows not everyone is leaving.  If everyone has had the trust broken so bad that they can never support Telus again to make a real impact they should have ported out the day they got the message of the changes.  I know some people did, but a lot haven't.

Might not be a popular statement/question but when people are saying they will pay more and are leaving in May why even give Telus 2 more months of your money?

[Markaps]

Telus calling people with $34/50GB 4G, $39/50GB 5G offers (mobilesyrup.com)

[Public_Cust_17]

@hTideGnow  with 30 years experience working in IT, I wouldn't give you a cent for your reports which are soooo secret that you can't explain your testing rationale and how you reached your conclusions.  Go find another sucker.. 🤣

[hTideGnow]

hi @ShawnC13 of course I believe you are customer like anyone here But those non believers will argue saying you got good and speedy service because you have an Oracle express lane. LoL

[Soon-ex-PM-user]

thank you for checking our for us with Fido. Lol so all we need to do is to port over with Fido with the cheapest Fido plan and one month after switch for the  $50 plan of 100gb and lease iPhone for 24month.   all this cost only $50 with a brand new iPhone 15 lol

[ShawnC13]

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@hTideGnow wrote:

hi @Wolfcore 

dare to post it here so we know you are not lying??

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@hTideGnow I have asked them to have the person reach out to me.  There is no need for comments like this as it only is an argumentative comment that does the community no good.

[ShawnC13]

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@Soon-ex-PM-user wrote:

@ShawnC13  or any @Oracles allow, many people will gladly post links that show prices and  plans  from PM competitors that are clearly better than PM.  Of course we must  take  into consideration of PM lack of direct customer support and PM features,  people will clearly see that PM prices are not competitive at all

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I hear about direct lack of support a lot. I may be lucky that I have had no issues with my phone service.  I have had issues with my rewards and I have had pretty fast service for that.  I was previously with Rogers and calling in for customer service was also a lenthgy process.  I wouldn't say there is a lack of support here, it is just a different format.

[hTideGnow]

Cheers to the Oracle who knows!! Nothing better than providing solid proof!!

[Wolfcore]

I'll PM @ShawnC13 and he can confirm I'm telling the truth, if you want. Assuming you trust him. But I won't give you a username just so you can harass them as you've done others, sorry.

[ShawnC13]

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@Soon-ex-PM-user wrote:

Please read my last post clearly about  PM prices with many features lacking and nil direct PM support.   We put up with all these disadvantage to save money.  

As you are asking for proof, my friend sent me this https://www.rogers.com/mobility/fido-migration

above is from PM competitors, tier 1, for $50/month with  100gb and with 2 years iPhones 15 leasing.

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[hTideGnow]

hi @Wolfcore 

dare to post it here so we know you are not lying??

[Soon-ex-PM-user]

@ShawnC13  or any @Oracles allow, many people will gladly post links that show prices and  plans  from PM competitors that are clearly better than PM.  Of course we must  take  into consideration of PM lack of direct customer support and PM features,  people will clearly see that PM prices are not competitive at all

[Wolfcore]

Of course. They sent me the message.

[Wolfcore]

Done, thanks.

[ShawnC13]

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@Soon-ex-PM-user wrote:

Please read my last post clearly about  PM prices with many features lacking and nil direct PM support.   We put up with all these disadvantage to save money.  

As you are asking for proof, my friend sent me this https://www.rogers.com/mobility/fido-migration

above is from PM competitors, tier 1, for $50/month with  100gb and with 2 years iPhones 15 leasing.

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@Soon-ex-PM-user I did look are your words and it also said that Teir 1 and 2 were even cheaper than PM( when taking in lack of features I saw that).    So what are the features missing?  Wifi Calling yes.  The current plans offered by PM in that price also include Canada and US useage.  The plan you just shared is for people migrating from Fido.  It is a targeted promotion.  Isn't that what people are upset about here?  Plans for new subscribers only and not everyone?

Edited to add: Comment about lacking features for comparison

[JDBlue1966]

Very well said. Agree with all of that. To prove a point. Me and the wife had the $24 1GB plan for years. Never came close to going over the limit. When I saw the $34, 40GB 5G plan, we jumped on in. Guess it was incase we needed more data, plus the 5G. Thing is, we still hardly us the data, plus only use internet occasionally. So, we really didn’t need the extra. 

[Soon-ex-PM-user]

Please read my last post clearly about  PM prices with many features lacking and nil direct PM support.   We put up with all these disadvantage to save money.  

As you are asking for proof, my friend sent me this https://www.rogers.com/mobility/fido-migration

above is from PM competitors, tier 1, for $50/month with  100gb and with 2 years iPhones 15 leasing.

[G_Pomzz]

Who's account has been locked and shut down because of this discussion thread?

Since PM owns the discussion board, if they sense there are too many negative posts they could delete them and lock out the offenders. 

[dariovitale]

Do you know who?

[ShawnC13]

@Wolfcore have them reach out to me and I will ask the question why

[Wolfcore]

I've received a private message from someone who has said that they've been banned and are no longer able to post in this thread, and all of their old messages have also been deleted from this thread. I've confirmed it as well. I don't know what they did to receive this, but yeah, there's at least one that I know of. I could understand if they broke a rule with one message, and removing that message, or even temporarily banning them for that message, or even a perma ban depending on what they did. But to remove all of their old messages in this thread? That's a little odd in my opinion.