Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Hosna]

Will switch and also make a complaint with the CCTS.

[Dunkman]

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@Annelise wrote:

What happened with the guarantee we could stay this way??

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@Annelise 

Unfortunately, there was no guarantee that the legacy rewards will stay the same forever.

In the terms and conditions, Public mobile reserves the right to change the reward system with notice.

[hairtothepie]

Swing and miss. The only reason I am still here is the savings I get from the loyalty of being on the rewards vs the points. With the difference moving forward. I might as well go with the cheaper company that has a number to call.

[Octavian1]

Now and on Anfield tomorrow...

[Dadkhah]

This absolutely outrageous. I'll make a complaint with CCTS.

[RynoHazard]

This is unbelievably disrespectful to old customers. This change goes against the core values that made me stay with public, consistency, and transparency. There is no value to me anymore without these. I will certainly be considering switching if this change takes effect. Thanks public for the good years but this would push me over the edge, there’s other great budget phone carriers. 

[sgiuseppe]

This is completely unacceptable

The biggest thing are the loyalty rewards. I currently get $48 off per year. It’s a big reason why I stayed and didn’t port out over Black Friday. The new rewards system comes no where close

[steveb11]

UPDATE:

I just filed my complaint with CCTS. It took just under 10 minutes and the process was pretty painless.

For those of you who want to do it, the only additional info you'll need is an address for Public Mobile. I just used the main Telus headquarters:

510 West Georgia Street

Vancouver, BC, V6B 0M3

Maybe if enough people complain, Public Mobile will backtrack.

[dannycdee]

You will not be alone! I've notified everyone I know and we're all going to be leaving

[PublicMobile300]

Freedom mobile appears to have some discount plans, here is a link to check them out. This isn't a referral plan post, just posting plans as many of us will be leaving.

Goodbye sweet prince

https://shop.freedommobile.ca/en-CA/plans?isByopPlanFirstFlow=true

[Tony72]

25GB of data for$29 from pc mobile looks ideal for me 

[MaximeFil]

I'm an old reward system customer that has invited multiple people over to PM in the last few years. The reward system gave me a reason to recommend PM and to look away at other offers. I'm quite disappointed that I'll be losing it all. Nothing really ties me to PM as a 'loyal' customer. I was just spat in my face. I disagree with this change and our old program should not be annihilated.

[PublicMobile300]

Booooooo

[JohnB1970]

This doesn't have to deal with brand new customers? 

[Miky22]

Hello,

Please take note of my decision of leaving PM the day after rewards system will change (you can keep my 240GB :)). I hope I will not be alone in my decision..

Regards

[steveb11]

Add my voice to the chorus of protest over this decision. The irony for Public Mobile is they have now removed the biggest incentive to keeping their customers -- the fact that loyalty over time reduced the monthly payment. With the new points system, you can use up your points and then switch to another provider. Oh and by the way, Public Mobile, it's now March 9th and I haven't received my notification from you (which you said would happen by March 8th) about the upcoming changes. So you can't even get that right.

[Mikep3]

PM may still have some of the lowest cost plans. But not by much anymore. The old rewards were the only thing that made a big difference.

PM doesn't offer live tech support, actual stores. Value isn't just the price, it's the product and services.

It would be like Ford selling their cars for basically the same price but without engines and wondering why people might look at other brands.

[rodbe]

This is so disappointing and I will be considering my options with a different provider.  Another number within our household just received the same plan as I have here with Rogers for $40 per month.  The added value that comes with that now is the same I'd pay with PM.  I've been with PM for 5+ years and have always told others how great it was but now I'll be sharing a different experience.  Is it really worth the loss of such little revenue and not keep your long-term subscribers?  

[Mikep3]

I wouldn't be as mad if the new points system was better. They should have provided some recurring extra points for the old loyal customers. With the new points system they are basically the same price as everyone else. But as I said before this is unfair because they have no live tech support, brick and mortar stores and they require their customers to manage their account. There should be a discount for this.

[Xeno]

Very disappointed in this.  It feels like loyal customers are being forced to move to a worse program and the bonus that will be given is just bonus data that will expire.  The plan I am on is more then enough data for me, I only use at most 2gb of data a month so a special thank you gift of data means nothing.  Keep the loyal customers and keep the old rewards system for those who have it.

[joe77]

Maybe PM could give us access to their $24 or $29 plans that they are currently only offering to new subs.  That would help ease the hit on most of us that have $34+ plans with $7 or less loyalty rewards.

[ily]

People on the legacy rewards system that have been with PM for at least 5 years and have auto pay on are getting a $7 discount on their monthly bills. With this new point system, this will simply disappear. They will instead be accumulating points at a rate of 5% of their plan's full price, and can only redeem them for actual dollars when they hit 15 points in total. Extreme example would be: on the $15 plan, you've been paying $8. With points, you'll start paying the full $15, and collect $0.75 in points per month.

[Annelise]

What happened with the guarantee we could stay this way??

[eJonavin]

somehow deep down I knew this was coming. Public Mobile has been doing a slow purge of the core things that makes them great. 

I started noticing when PM stopped offering non-expiring add-ons. Then no annual bonuses, now just kill the great rewards program.

I feel like I’m no longer welcome here and have overstayed.

[dudesbot]

Our 5+ years of loyalty meant nothing to PM

Absolutely nothing!

Only the dollars and cents matter to them.

Very disappointed to have to look for new service. My PM email said the changes were starting "Starting May 2024". What's the chances they even honor this?

[EdN]

You wrote:

its unfortunate but predictable, the least they could do is give us access to the 24 dollar 4gig 4g plan. I guess there is nothing really motivating for people to stick around with public mobile, but I'm sure chat r and lucky mobile won't give us a compelling reason to switch, but you never know.  

...........

PC mobile for a $24 4gb 4G plan

[DanMan]

You will have referals only if they gonna stay with PM. If your referals decide to move you will end up with nothing 

[Bester30]

Very sad the old rewards are being discontinued. Losing $5-$7 a month is a big deal for a lot of people. Especially with the high cost of living these days. I really hope they change it back or add auto top up and loyalty bonus in the point system. Please do the right thing PM for your loyal customers.

[ryanwantstocomp]

I strongly disagree with this change. 

Mine, and my wife's bill will go up $4-5 a month each due to this change. 

When I signed up it was clearly stated that we can stay on the reward system unless we have an inactive account. My account has always been in good standing, and I feel like this is a slap to the face of my loyalty to your company. 

Please take this as my formal attempt to rectify the situation before a CCTS complain. If I don't hear from you within 5 business days, I will assume you have taken no action to rectify the situation. Thank you

[BradleyChow]

this is a terrible change.. looks like theres no reason to stay with PublicMobile now