Until September 13 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

[Alan_K]

*This offer is online-only.

Hey Community,

From August 23rd until September 13th, 2018, you and your friend can each get a $25 credit when you refer them to Public Mobile and they activate online.

Get the full scoop below.

Taking advantage of this promo is easy. Just follow these steps:

As a Public Mobile customer you need to:

1. Be a good pal and refer a friend to Public Mobile.
2. Tell your friend that they need to successfully activate online on a 30 or 90-day plan during the promotional period and include you as their referrer in order to be eligible for the promotion.
3. The one-time $25 credit will be applied to your Self-Serve account within 72 hours of your friend’s online activation. In addition, you will continue to be eligible for the $1 referral credit off your monthly bill for as long as your friend stays with Public Mobile.

Your friend will need to:

1. Activate a Public Mobile SIM card online on any 30 or 90-day plan at activate.publicmobile.ca.
2. Enter your active Public Mobile phone number on the referral page during the activation process. Be sure they enter your number and not their own so you get credit for the referral.
3. The one-time $25 credit will be applied to their Self-Serve account within 72 hours of activation.

FAQs and terms and conditions are below. Happy referring!

-Public Mobile Community team

FAQs:

Spoiler

Refer a Friend Promotion FAQs

1. If I am referred and then I refer a friend or family member am I eligible for both sender and receiver rewards?
   Yes, you are. This means that you would receive one $25 credit for being referred. Then, after activating with Public Mobile, you are eligible to take part in this promotion as a referral sender and earn $25 Refer-a-Friend credits during the promotional period. Learn more here.
2. I am a Legacy customer. Am I eligible for these rewards?
   Legacy customers are not eligible for rewards. However, Legacy customers’ referrals are eligible for this offer, and can receive a one-time $25 account credit.
   To learn more about Reward eligibility and Rewards,visit publicmobile.ca/rewardrules . If you would like to take advantage of this promotional offer, our support team can help you switch your plan to one that is currently available.
3. As the referral receiver, am I eligible for the ongoing $10 Refer a Friend Reward credit, as well as this $25 Refer a Friend credit?
   No, these credits are not stackable. Instead, you will receive a total of $25 via an account credit, rather than the ongoing $10 Refer-a-Friend Reward credit.
4. When does this promotion end?
   This promotion will end September 13, 2018 11:59PM EST.
   
   

   Terms and Conditions

   Referral sender (current Public Mobile customer)

   All existing Refer a Friend eligibility requirements and rules apply. To learn more, visit publicmobile.ca/rewardrules. While Legacy customers are not eligible for Public Mobile Refer a Friend rewards, Legacy customers’ referrals are eligible for this offer, and can receive a one-time $25 account credit. You and your referee have to accept these terms to participate in the program. You can only refer individuals with whom you have a personal or family relationship to ensure compliance with Canada's anti-spam legislation.   You can’t refer yourself or an existing Public Mobile customer. TELUS team members, contractors, sales representatives acting on TELUS's behalf and associates at retail locations who receive special pricing are excluded from this promotion.

   Referral receiver (your friend)

   Must activate on a 30 or 90-day plan with Public Mobile. You must input the referral information (referrer’s Public Mobile phone number) during your activation. You and your referrer have to accept these terms to participate in the program. After activating with Public Mobile, you are eligible to take part in this promotion as a referral sender.

   
   

   OTHER

   TELUS assumes no responsibility for lost, delayed, damaged or misdirected referrals or communications or for any failure of the website, for any problems or technical malfunction of any computer online systems, servers, access providers, computer equipment, software, failure of any e-mail or referral to be received by TELUS on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof including any injury or damage to your (or any other person's) computer related to or resulting from this program. TELUS reserves the right, at its sole discretion, to change, cancel or suspend this program should a virus, bug or other cause beyond the reasonable control of TELUS, corrupt the security or proper administration of the program or for any other reason. Referrals are subject to verification and will be declared invalid if they are illegible, unintelligible, falsified, altered or tampered with or unlawful in any way. Referrals submitted by unauthorized means will be disqualified. In the event that it has been determined that a referral has been made in a manner not sanctioned by these terms, you and all of you referrals will be disqualified from this program and any referral credits that have been awarded will be deducted. You agree to abide by the terms of this program and the decisions of the TELUS team, which are final. This program is subject to all applicable laws and regulations.

   TELUS may end the promotion or change any of the terms at any time, without notice and without obligation to award any promotion.

   
   PRIVACY

   Your privacy is important to TELUS. We have a long-standing policy of protecting the privacy of our customers in all of our business operations. Please visit telus.com/privacy for more information on the principles that govern the collection, use and disclosure of personal information. These principles reflect our continuing commitment to protecting our customers' privacy.

[Mary_M]

Good morning @cortez,

thanks for reaching out to us! Good question - please allow me to explain.

Account A is your aunts

Account B is yours

Account C is your uncles

If account A refers account B, you will both earn 25$. If account A then refers account C, both will earn 25$ each. So yes, the 25$ is stackable - as long as you refer people, you'll get 25$ each! 🙂

@samdroid thank you so much for your patience! We're currently experiencing a small delay but I can assure you that we have received your private message and someone will get back to you shortly.

Kind regards,

Mary

[samdroid]

Hi

Since the start of the $25 referral campaign, I have been able to refer 7 friends. However, I only got credits for 2 friends ($50) , I am yet to receive credit for the remaining 5 friends ($125). Why is this the case? My total available credit should be $175.

Syed one of your moderators promised to help resolve this and asked me to send message by Monday if it has not been resolved, until now I haven't received any response from Syed or any other Moderator, this is not nice at all and very disappointing.

In addition some of the new subscribers I referred have been complaining about the Alberta number code alloted to them (the 825......) , people can't reach them , this code doesn't work well at all and it's quite frustrating.

I have been on Public Mobile since February and usually when you have a problem and you make it known in the community, you can help as swift as possible. But in the last weeks I have not been happy with Public Mobile service , it's quite frustrating when you send a message and no one responds to you, I am considering changing to Koodo, I got a very good offer from them but I turned it down because I am passionate about PM.

Something is wrong somewhere, not impressed at all

---

@stonechucker wrote:

So, as a recommendation to everyone, print this out and take to the Walmart or Wow Mobile or London Drugs, and tell them you want the SIM card, without activation.

---

Regards

Sam

[smp99]

Yes - Aunt gets $50, and you and your uncle will get $25 plus they will get $2 autopay if enabled. To avoid potential issues, make sure you complete the port, if any, on your aunt's line before you use her number to refer others

[cortez]

I will be activating two new sim cards online this evening, one for my Aunt and one for my Uncle. I plan on referring my Aunt and them use her account to refer my Uncle. Will this give my Aunt's new account a $50 credit and both me and my Uncle $25?

So I guess my quesitons are does the bonus stack and is my Aunt's brand new account able to participate in this offer minutes after I create her account?

[nic1]

Ok thanks

[cappaj]

---

@nic1 wrote:

Does this count if I refer a friend but add them to my account?

---

You can only have one line per account, so they'd need their own account anyways. (Each account has to have a different email address associated with it.) But then you can refer away when your friend signs up!

[nic1]

Does this count if I refer a friend but add them to my account?

[stonechucker]

Yes they can sell just the SIM card.  Did they?

[hopeyb]

I signed up just today. We will see how it goes. The folks at London Drugs were unsure if they could just sell me the sim card. 

[kraftyk]

He registered online and added my # in the required space but all I see in my rewards for "refer a friend" is 1$ reward. His telephone # is nowhere to be seen on my side.

[cappaj]

---

@kraftyk wrote:

Thank you, it just a little unsettling since you see the other rewards come up right away but no 25$ referral reward. Is there any way to see the initial application to make sure there was no mistake?

---

As the referrer you should see your friend's phone number in self serve under My Rewards > Refer a Friend. If their number is there, then you can be pretty confident you'll see the $25 in your account balance when you get up tomorrow morning.

Edit: that's assuming your friend signed up online, as pointed out above.

[stonechucker]

@kraftyk, to get the $25/$25 deal, the friend must activate online themself, ie not at the store where they bought the SIM card.  If the activation was done in store, then only the $10 reward is granted to the friend, the original subscriber does not get $25, but in either case does get $1/30 days of continued friend subscription.

[kraftyk]

Thank you, it just a little unsettling since you see the other rewards come up right away but no 25$ referral reward. Is there any way to see the initial application to make sure there was no mistake?

[cappaj]

---

@Dragonfly4 wrote:

Ours was a Wal-mart instore activation.

The employee told us the $25 credit each was only if we got a plan with Data. We just have talk and text.  Not a total loss for us because we did get $10. and a free Sim Card. It's too bad he gave us the wrong information. We could have easliy done the online registration at home. We'll know for next time.

---

You could try contacting Moderator_team and plead your case. Not sure you'll get anything, but at the very least they'll want to know the name of the rep and the location of the Walmart so they can follow up (sounds like the rep thought the in store promo was still on).

Make sure you give them your name and number and account number and PIN right away so they can help you faster (but be prepared to wait a couple days for a response).

[cappaj]

---

@Zhuoyu wrote:

It is exactly what I suggested. And I referred 4 people during this period.

---

Sorry, I dont know who you're talking to or what you're talking about.

[Dunkman]

@kraftyk

It is not immediate credit.  It will take up to 72 hours for your credit to show up.  Usually 24 hours....

[Zhuoyu]

It is exactly what I suggested. And I referred 4 people during this period.

[kraftyk]

My friend just signed up and added my number but neither of us sees the credit for 25$.

Is something wrong?

[Dragonfly4]

Ours was a Wal-mart instore activation.

The employee told us the $25 credit each was only if we got a plan with Data. We just have talk and text.  Not a total loss for us because we did get $10. and a free Sim Card. It's too bad he gave us the wrong information. We could have easliy done the online registration at home. We'll know for next time.

[cappaj]

---

@Allessandro wrote:

Activation happened online, and it happened last Friday (September 7th). She received then a text on Saturday saying she earned 10$ so she wondered why and asked me info (see picture below) 

Cheers

Alle

---

You both should have got the $25 promo referral credit then - you should send a private message to Moderator_Team with your name, number, account number, and PIN and her name and phone number and explain what happened. Be prepared to wait a couple days for a response!

[Allessandro]

Activation happened online, and it happened last Friday (September 7th). She received then a text on Saturday saying she earned 10$ so she wondered why and asked me info (see picture below) 

Cheers

Alle

[cappaj]

@Dragonfly4 wrote:

Hi, We did the refer a friend Sept 7 and got a $10.00 credit.

Shouldn't it have been $25.00 each ?

We activated 2 phones, being referred and then referring.

Thanks for the help.

---

@Allessandro wrote:

Hello Folks, I'm new to the community , so I'm not sure if this topic as been already brought up or not. 

Basically I was wondering about this referral offer, as in my case, after referring a friend of mine (she registered 3 days ago) , I only got the 1$ rewards rather then receive the 25$ rewards as promoted. 

Any clue ? 

Cheers, 

Alle

---

Can you both confirm whether activation happened in-store or online? As already mentioned, this promo ($25 referral credit for both the referrer and the new customer) is for online activations only (and the referrer also gets the regular referral reward of $1/30 days for as long as the new customer remains a customer).

In-store activations only get the regular referral reward - $10 for the new customer and $1/30 days for the referrer. (Note that there was a separate in-store promo for Walmart and London Drugs that ended on Sept. 6 that had nothing to do with referrals - it gave the new customer a free SIM and $25 promo credit, and then if you also had a referral, the regular $10 referral credit - but the referrer didn't get anything extra out of that, just the $1/30 days.)

Also - note that referral credits can take up to 72 hours to appear in your account (though usually they show up within 24 hours).

[jedivision]

It took about 5 days for my friend to get the credit. 

[Allessandro]

Hello Folks, I'm new to the community , so I'm not sure if this topic as been already brought up or not. 

Basically I was wondering about this referral offer, as in my case, after referring a friend of mine (she registered 3 days ago) , I only got the 1$ rewards rather then receive the 25$ rewards as promoted. 

Any clue ? 

Cheers, 

Alle

[jedivision]

Did you sign up online or at a store? It’s only available for online initiations. 

[Dragonfly4]

Hi, We did the refer a friend Sept 7 and got a $10.00 credit.

Shouldn't it have been $25.00 each ?

We activated 2 phones, being referred and then referring.

Thanks for the help.

[Rick]

I went to Wal-Mart to get a sim card for this promotion and they refused to sell it. I ordered it online yesterday, hopefully it comes in time. I was willing to activate in store but rep said I would not get the same referal credit. Not sure why this was made so difficult by Wal Mart.

[stonechucker]

@Dz11, when a customer wishes to purchase a SIM card, they shouldn't be forced to activate it in store.  This is the problem.

For the $25/$25 referral offer expiring on Thursday this week, an in-store activation nullifies this offer.

Customers are told by Public Mobile they can purchase the SIMs at these retail locations, and the locations are refusing to allow it.  Not all, granted, but there are a lot of complaints.

[Dz11]

London Drugs staff do not work for commissions so they would be the same as wow 

you just have to say that you want to buy the sim and self  activate not really hard

LD  staff are trained to give best customer service and support so that means offering to activate your SIM card  

[ace_phone]

Hey!

This is an Awesome deal, but only if you don't get duped by an dishonest commission salesperson when getting your SIM. I reccommend going to WOW or another Kiosk where the staff are not on commission to buy the SIM. Call ahead to make sure they have stock.

I don't work for WOW.

Cheers!