Inquiry Regarding Double Charge for 1 GB Data Plan on Public Mobile Account

[Mashayekh]

Hello Maria,
I hope you’re doing well.

I have a question about my spouse’s phone number
She bought a 1 GB data plan on September 23, but it didn’t become active until September 26. On that same day, Public Mobile charged her again for another 1 GB plan. Could you please check what might have caused this issue and review her account?

Thank you,
Tooba

Message edited by CSA_PM to comply with the Community terms of service.

[hTideGnow]

hi @Mashayekh 

you didn't lost the days at least. Check with PM agent to see why it wasn't processed immediately

[Mashayekh]

September 26th

[hairbag1]

@Mashayekh 

use her cellphone and dial 611 to hear current plan status along with next renewal date.

[Dunkman]

@Mashayekh 

I think that you wrote this message on the wrong part of the forum.  Assuming that you are in contact with customer service agent Maria, you will need to respond to the private message that Maria sent you.  Not on this public forum. 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Mashayekh 

it shouldn't.  And when is the 30 days expiry? Oct 23 or 26?

you can ask PM support agent to confirm what was the issue.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage