Not sure I understood everything about your rewards problems, but here is the way rewards are working (not necessarily how it should be according to TOS or whatever else) according to what I have observed in my account:
1) Rewards are credited to your available funds on the day of your renewal (or, just before during the night, this has been discussed already elsewhere).
2) Before that said night, all rewards displayed in your selfserve are estimates of what would be credited to your account if your renewal was today.
These estimates may change:
2.1) for example if you disable autopay on the second day of your plan, you won't get the autopay reward on the next renewal. Or, if your friends don't renew their plans, you won't get the refer-a-friend reward on the next renewal.
2.2) Also, all these estimates are based or your next planned plan. If you are on a 90 day plan with no future-dated plan change planned, your estimated autopay reward will show as (for example) $6, your refer-a-friend reward will show as $3/friend referred, and your loyalty reward will show as $3/year of loyalty. Accordingly, if you are on a 30 day plan with no future-dated plan change planned, your estimated autopay reward will show as $2, your refer-a-friend reward will show as $1/friend referred, and your loyalty reward will show as $1/year of loyalty. Finally, if you are on a 90 day plan with a future-dated plan change planned for a 30 day plan, your rewards will be shown for a 30 day plan. In this case, you are not loosing any reward, since this is a prepaid service: your reward for your current 90 day plan were already credited at the beginning of your cycle and were calculated as such. Then on your next renewal, which will be for a 30 day plan, your rewards are calculated and will be credited during the night before renewal on a 30 day plan base calculation. Totally normal and not a problem.
2.3) Finally, community rewards are not affected by the plan you are on or by the plan you will be on. The amount shown in your selfserve in simply increasing once a month, usually somewhere between the 5th and the 10th of the month, if you earned a community reward during the previous calendar month. These rewards are credited as well to your account on your renewal night.
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Then, yes, there are wrong informations displayed in your selfserve if you are planning a future-dated plan change from a 90 day plan to a 30 day plan (or vice versa).
First, when you plan a future-dated plan change and click "Change on next renewal date", the confirmation message that shows just after says that the new plan will be charged to your acocunt immediately, which is obviously not true.
Second, on the "My rewards" page, the first line, "Plan cost", is not updated according to the future-dated plan change, whereas the rewards are updated.
To make it simple, for example, if you are on a $120/90 days plan and you plan a future-dated plan change to a $40/30 days plan, and if you only have the autopay reward, here is how it would look before planning the future-dated plan change:
Plan Cost $120
Autopay Reward $ 6
As of today your estimated payment is: $114
Here is how it should look after planning the future-dated plan change:
Plan Cost $40
Autopay Reward $ 2
As of today your estimated payment is: $38
Here is how it actually (and wrongly) looks after planning the future-dated plan change:
Plan Cost $120
Autopay Reward $ 2
As of today your estimated payment is: $118
Even if you actually see $118 as your next estimated payment, this will not happen and you will be charged $38 on your next renewal date.
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A problem with the refer-a-friend reward:
If you are on a 90 day plan and your referred friend don't renew their plan, say, when you are 40 days into your cycle, you won't get any reward for them on your renewal date, when in theory you should get $1 reward since they were active for one full month in your cycle.
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If you plan a future-dated plan change and your community rewards is then reduced, then this is not normal and moderator help is needed.
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Wow, what a long post. Hopefully it makes sense in the end and makes things clearer for someone!
