cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Public Mobile

U.S. Roaming has arrived!

Hey Community!

 

 

We are ecstatic to announce that after months of planning and hard work, U.S. Roaming has launched! With Black Friday around the corner, we think the timing is pretty great.  It’s also news you can share with your friends to increase your referral rewards.  Remember - our $40/ 4GB promo plan ends November 20th. We’re glad we pulled this off just in the nick of time!

 

Here’s how the U.S. Roaming Add-ons work:

 

  • All U.S. Roaming Add-Ons will last 10 days. This 10 day period will begin upon payment of the Add-on and will end 10 days after this date.
  • You can choose an Add-On with just one of the services or a combination. We want to ensure that you only pay for what you need. Keeping this in mind, we are offering a range of U.S. Roaming Add-Ons, all with great value. For example, the U.S. Talk, Text and Data Bundle works out to just $2/ day for the 10 day period!

 

U.S. Roaming 10 Day Add-Ons

Details

Price

U.S. Talk Only

·         Unlimited Canada Wide & U.S. talk

$8

U.S. Text Only*

·         Unlimited global text

$8

U.S. Data Only

 

 

·         250 MB data

$10

·         500MB data

$15

·         1GB data

$20

U.S. Talk and Text Bundle*

 

·         Unlimited Canada Wide & U.S. talk

·         Unlimited global text

·         No data

 

$15

U.S. Talk ,Text, Data Bundle*

·         Unlimited Canada Wide & U.S. talk

·         Unlimited global text

·         250MB data

$20

*Picture and video messaging are not available, but coming soon! Please note that you need a U.S. roaming data plan in order to receive picture and video messaging.

 

We’ve partnered with AT&T and T-Mobile to provide you with fantastic coverage.

 

Your U.S. coverage will include all 50 states, plus Puerto Rico and the US Virgin Islands. So, whether you are travelling to the snow-capped mountains in Alaska or to Hawaii’s sunny beaches, we will have you covered. For more details, check out our coverage map here.

 

Getting U.S. Roaming is easy!

 

You can purchase the U.S. roaming Add-Ons by either using your online Self Serve account or the automated phone system.

 

  • Self Serve account: You will be able to purchase the Add-On in your Self Serve account at publicmobile.ca. After logging in, just select the U.S. roaming Add-On you want, make the payment, and then it will be ready to use.
  • Automated phone system: You can also purchase your U.S. roaming Add-On using the automated phone system by dialling 1-855-4PUBLIC, and following the prompts.

With this exciting announcement, we have put together some anticipated FAQs. If you have any other questions, please post them below.

 

-Public Mobile Community team

 

U.S. Roaming FAQs

 

 1. What happens after my 10-day U.S. Roaming Add-On expires?

10 days after you purchase your U.S. roaming Add-On, it will automatically expire. If you need another Add-On, you can purchase it the same way you did originally, by using your Self Serve account or calling our automated phone system at 1-855-4PUBLIC. 

 

 2. I need more than 1GB of data while roaming. What do I do?

Not a problem. You can buy more than one U.S. Roaming Data Add-On if you find you need more data.

 

 3. Can I roam while I am in countries, other that the U.S.?

No. At this time, we only offer roaming in the U.S.

 

 4. I can’t see the U.S. Roaming bundle Add-Ons. What do I do?

If you are experiencing issues seeing the U.S. Talk and Text Bundle or the U.S. Talk, Text, Data Bundle when you are in Self Serve or during the activation portal, be sure to clear your cache /cookies in your browser. Once you do this, you’ll be able to see them!

 

 5. I am a Legacy customer and don’t have a Self Serve account. How do I buy an Add-On?

You can purchase an Add-On through our automated phone system by dialing 1-855-4PUBLIC. As a Legacy customer, you are also able to purchase the Add-On by calling into our call centre. Remember, you are able to create your own Self Serve account at any time, if you would like to. 

 

 6. Why is *611 not working while I am in the U.S.?

We’re working on this! Dialing *611 is not available now, but will be coming soon. In the meantime, you can dial 1-855-4PUBLIC instead.

 

 7. The U.S. Add-On prices in the French automated phone system do not match what is displayed on the French website. What’s up with that?

The U.S. Roaming Add-On prices are only stated incorrectly in our French automated phone system. But, don’t worry, when you select the Add-On you want, the correct price will be charged to your account.

 

 8. I am a Legacy customer on a $19 plan and, when I try to add the U.S. Roaming Add-Ons, I get an error message.

Legacy customers on the $19 plan are not eligible for U.S. Roaming Add-Ons. To take advantage of the roaming options, you will need to change your plan.

 

 

Highlighted
Town Hero / Héro de la Ville

Re: U.S. Roaming has arrived!

Nice!  Can't wait to use it when I'm next in the US.

Highlighted
Mayor / Maire

Re: U.S. Roaming has arrived!

Much cheaper than the other providers! Very Excited!

Highlighted
Town Hero / Héro de la Ville

Re: U.S. Roaming has arrived!

Freaking awesome!

 

Can I say Freaking without getting banned this time? Smiley LOL

JL

Highlighted
Good Citizen / Bon Citoyen

Re: U.S. Roaming has arrived!

Thank you so much for such awesome news!

 

HC

Highlighted
Town Hero / Héro de la Ville

Re: U.S. Roaming has arrived!

Hey @Brooke_C

 

Suggestion: Can the FAQs questions be bolded?

Reason: Even though the questions are answered in the first post, people will ask the same *bleep* question 20.000 times.  This will make the FAQs easier to read and find. Hopefuly we will get less repeated questions in the thread.


Example:   

 

Spoiler

U.S. Roaming FAQs

 

  1. What happens after my 10-day U.S. Roaming Add-On expires?

10 days after you purchase your U.S. roaming Add-On, it will automatically expire. If you need another Add-On, you can purchase it the same way you did originally, by using your Self Serve account or calling our automated phone system at 1-855-4PUBLIC. 

 

  1. I need more than 1GB of data while roaming. What do I do?

Not a problem. You can buy more than one U.S. Roaming Data Add-On if you find you need more data.

 

  1. Can I roam while I am in countries, other that the U.S.?

No. At this time, we only offer roaming in the U.S.

 

  1. I can’t see the U.S. Roaming bundle Add-Ons. What do I do?

If you are experiencing issues seeing the U.S. Talk and Text Bundle or the U.S. Talk, Text, Data Bundle when you are in Self Serve or during the activation portal, be sure to clear your cache /cookies in your browser. Once you do this, you’ll be able to see them!

 

Well, you get the idea...  
Thank you,

JL.

 

 

Highlighted
Great Citizen / Super Citoyen

Re: U.S. Roaming has arrived!

The coverage map has not updated, only shows Canada for me.

Highlighted
Deputy Mayor / Adjoint au Maire

Re: U.S. Roaming has arrived!

Awesome PM!

 

My first question:

Let's say I have the U.S. Talk ,Text, Data Bundle for $20 which includes 250MB data.

If I used up the 250MB on the second day, will I be able to add another U.S. Data Only add on without issues? This means I will have 2 add ons runinng parallel. I assume that second add on expires 10 days after adding it?

Highlighted
Good Citizen / Bon Citoyen

Re: U.S. Roaming has arrived!

That's a great plan!  Good bye Roam Mobility.

Highlighted
Deputy Mayor / Adjoint au Maire

Re: U.S. Roaming has arrived!

Wow.  Good job on the bundles PM.