System maintenance - On September 5 2019, 12:00 AM ET - To September 5 2019, 4:00 AM ET

[Julie_D]

This means that between September 5 2019, 12:00 AM ET – September 5 2019, 4:00 AM ET you won't be able to do the following:

• Access your Self-Serve account
• Activate a new account

We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

[Joelkim]

Doing regulary system maintence will help PM keeping up to the standard. 😄 

[wingin]

Thanks for the heads up

[Luddite]

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@danielj wrote:

Public Mobile is thankfully letting us know about the system maintenance. Unfortunately ‎they are telling us about September 5 2019, 4:00 AM on 09-03-2019 05:20 PM. Earlier notice would be appreciated.

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Simon had a mental breakdown; wasn't quite prepared for all the requests?

[will13am]

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@danielj wrote:

Public Mobile is thankfully letting us know about the system maintenance. Unfortunately ‎they are telling us about September 5 2019, 4:00 AM on 09-03-2019 05:20 PM. Earlier notice would be appreciated.

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How much notice do you need?  I think the bigger issue is not the timing of these announcement but when and how customers become aware of announcements.  If this came out a week earlier, it would only give you that much additional lead time if you became aware of the announcement immediately or soon after it is posted. 

[DL888]

You mean I have to tell my 30 new referrals that they can't activate tomorrow at 12am  I kid I kid

Thanks for informing us.

[darlicious]

Sleepy time for you guys back east...9pm for us westcoasters.

[kevinqqh]

That's why can't log in .

[denis2]

Thats OK, i've scheduled some shut eye for that time period. 

[dna2016]

Thanks for the heads up @Julie_D luckily that's school night so I definitely won't be up that late.  Wait a minute, I haven't been to school in 10 years  

[danielj]

Public Mobile is thankfully letting us know about the system maintenance. Unfortunately ‎they are telling us about September 5 2019, 4:00 AM on 09-03-2019 05:20 PM. Earlier notice would be appreciated.

[NDesai]

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@stonechucker wrote:

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@NDesai wrote:

@Poogzley No, they do not share the database. We cannot login to koodo prepaid using our PM self-serve details and vise versa. Seems like they share the same server, but probably have different features. Last time i checked, the self-serve layout looked very similar. 

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I would beg to differ, as the moderators are required to make a prepaid port from Koodo, AND you can not use the same email address.  The database is shared, but the customer facing GUI is separate systems.

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Ya, they might share the same database systems/storage, but they handle each query separately for both self-serve portals. 

[stonechucker]

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@NDesai wrote:

@Poogzley No, they do not share the database. We cannot login to koodo prepaid using our PM self-serve details and vise versa. Seems like they share the same server, but probably have different features. Last time i checked, the self-serve layout looked very similar. 

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I would beg to differ, as the moderators are required to make a prepaid port from Koodo, AND you can not use the same email address.  The database is shared, but the customer facing GUI is separate systems.

[NDesai]

@Poogzley No, they do not share the database. We cannot login to koodo prepaid using our PM self-serve details and vise versa. Seems like they share the same server, but probably have different features. Last time i checked, the self-serve layout looked very similar. 

[Poogzley]

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@NDesai wrote:

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@cavemantoronto wrote:

Julie, thanks for the notice but why does it seem to go down every few days and there's no notice?

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Those are know as unscheduled and unexpected maintenance 

Something we all should know that Koodo prepaid and Public Mobile self-serve are linked together. If Koodo decides to make any changes, we go down as well. Check tonight or tomorrow during this scheduled maintenance and you will notice that Koodo Prepaid is also down. 

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@NDesai really I never noticed that, do they share the same database or server?

[popping]

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@NDesai wrote:

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@cavemantoronto wrote:

Julie, thanks for the notice but why does it seem to go down every few days and there's no notice?

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Those are know as unscheduled and unexpected maintenance 

Something we all should know that Koodo prepaid and Public Mobile self-serve are linked together. If Koodo decides to make any changes, we go down as well. Check tonight or tomorrow during this scheduled maintenance and you will notice that Koodo Prepaid is also down. 

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Separate koodo prepaid and PM prepaid is a great improvement.  It will cut down moderator work load for sure.

[NDesai]

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@cavemantoronto wrote:

Julie, thanks for the notice but why does it seem to go down every few days and there's no notice?

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Those are know as unscheduled and unexpected maintenance 

Something we all should know that Koodo prepaid and Public Mobile self-serve are linked together. If Koodo decides to make any changes, we go down as well. Check tonight or tomorrow during this scheduled maintenance and you will notice that Koodo Prepaid is also down. 

[cavemantoronto]

Julie, thanks for the notice but why does it seem to go down every few days and there's no notice?

[Poogzley]

@Julie_D Will the site maintenance page still look like this, or is it also getting a redesign with the new logo and colours? Are there any new features coming? 🤓

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@Julie_D wrote:

This means that between September 5 2019, 12:00 AM ET – September 5 2019, 4:00 AM ET you won't be able to do the following:

• Access your Self-Serve account
• Activate a new account 

We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

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[iliketotalk]

@Julie_D you can't use it half the time anyway lol

[darlicious]

Good to know....will this be on your webpage as well?

[popping]

Thank you for the advanced notice.