System maintenance - On October 2nd 2019, 10:00 PM ET - October 3rd 2019, 7:00 AM ET

[Andu_S]

This means that between October 2nd 2019, 10:00 PM ET - October 3rd 2019, 7:00 AM ET

you won't be able to do the following:

• Access your Self-Serve account
• Activate a new account

We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

[Linh]

Thank you so much. Appreciate the help

[Linh]

Ty

[computergeek541]

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@thatmatt wrote:

Why aren't these things on the twitter or emailed? Also is anyone having trouble viewing their data usage history after this? 

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Public Mobile's model is to only provide support via this website. For your usage history, I suggest clearing your browser cache and trying a little later. It's probably a temporary glitch.

[thatmatt]

Why aren't these things on the twitter or emailed? Also is anyone having trouble viewing their data usage history after this? 

[Xian-ZhenZhen]

So why doesn’t Public Mobile set up a text out as a reminder 24 hours ahead? Similar to the text notification that I get before they make an Autopay payment on my credit card?

where can I send a suggestion to the programmers that do the text notifications or admin that decides on that?

[blessme4k]

Public Mobile is the best service ever! Love this community! Thanks for letting us know 🙂

[Newfiescreech]

Thank you ! Sure appreciate knowing what is going on October 3 

[Linh]

Can you help me with getting phone working. It’s been since last Friday Sept 27. Carlos messaged me once about shutting down phone and restarted after he did a network update. That was done Sunday. Number is still with Koodo, I believe as I just called a Telus help line and keyed in the old number and it sent me to a Koodoo account. So I guess it’s a port problem? We started two accounts, under my credit card and both accounts are ‘active’. my phone is working fine. My husbands is not. The previous account with Koodo was under my name. I feel Carlos is ghosting me? Or hopefully working on it.✨. But it’s been since Friday with no phone and only one message from moderator to help rectify. Desperate here, thanks

[ighsaw]

I've had a ticket open for two months because I am unable to create a self serve account, I hope this update resolveds my problem 🙂

[s4siddiqui]

Going for 4/5 days, but almost similar price for adding roaming 500mb vs 2gb, so it's better to have 2gb. I know i'll be losing a week of time because of early renewal

[Anonymous]

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@s4siddiqui wrote:

I am going to US on Oct 3rd leaving around 7am, wanted to change my plan to $60 at midnight but I guess I have to do it a day before? (billing cycle 9th of every month) 

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How long are you away? Maybe get an add-on until your renewal day and schedule the plan change.

May be 6 to 1 for total cost though.

[s4siddiqui]

I am going to US on Oct 3rd leaving around 7am, wanted to change my plan to $60 at midnight but I guess I have to do it a day before? (billing cycle 9th of every month) 

[YUGuang]

thanks for the heads up

[Dylan3]

Thanks for telling us

[LeSong]

Thank you PM for the hard work

[DL888]

Appreciate the advance notice.

[David_A]

Thanks for the heads up! 

[danielj]

Appreciate the notice. With not all Public Mobile users, being a part of the "online communtity" and some not being overly active, as much advance notice and attention drawn to the post is apprectiated.

[pamelaH]

Thanks for letting us know 

[cavemantoronto]

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@dickwong wrote:

Do you do this monthly?  I found it pretty frequent.

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Some maintenance is unannounced or site crashes.  When they tell you ahead of time, at least you can plan around it.

[jor123]

Thanks for the update.

[SD08]

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@dickwong 

Over the past year, looks like it's an unevenly spread average of about once per month.

Announced system maintenance periods usually last 9-10 hours. Sometimes there is also unannounced maintenance, usually occurring at night and lasting less than two hours.

[dickwong]

Do you do this monthly?  I found it pretty frequent.

[Lemony_Snicket]

Squash those bugs!  Reading through some of the old stuff in the community, there doesn't seem to be a shortage of things to target. 

[totalUser]

Thanks for heads up