System Maintenance - On October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00 AM EST

[Alex_G]

This means that between October 24th 2019, 10:00 PM EST - October 25th 2019, 8:00  AM EST

you won't be able to do the following:

• Access your Self-Serve account
• Activate a new account

We apologize for any inconvenience this may cause.

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

[computergeek541]

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@darlicious wrote:

@computergeek541  Seems like it added a precursor bug already with the missing rewards. Oooooh....its going to make for a very scary Halloween week. What kind of spook, ghoul or goblin will haunt your account?

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Public Mobile accounts don't have any ghosts within them. They only have gremlins.

[darlicious]

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@computergeek541 wrote:

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@will13am wrote:

I hope this is more than a hardware refresh.  Hopefully they are fixing the bug that is affecting the rewards payout.

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What's the wager on if this "hardware refresh" will introduce some type of new bug?

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@computergeek541  Seems like it added a precursor bug already with the missing rewards. Oooooh....its going to make for a very scary Halloween week. What kind of spook, ghoul or goblin will haunt your account?

[computergeek541]

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@will13am wrote:

I hope this is more than a hardware refresh.  Hopefully they are fixing the bug that is affecting the rewards payout.

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What's the wager on if this "hardware refresh" will introduce some type of new bug?

[popping]

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@stonehead wrote:

can you still money to your account when the site is under maintenance?

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No.  Wait until tomorrow.

I dialed 611 and cannot add money to my account.

[stonehead]

can you still money to your account when the site is under maintenance?

[jo75]

Bonjour j'ai essayé de faire un nouveau compte hier soir et ma carte SIM ne fonctionne pas dans mons cellulaire sa mentionne carte sim non prise en charge est-ce que je doit recommencé mon appliquation ou que cela va être ok après la maintenance terminé

[totalUser]

Ok great that you corrected the time, that originally sounded a bit too long.

Thanks for the update

[will13am]

I hope this is more than a hardware refresh.  Hopefully they are fixing the bug that is affecting the rewards payout.

[danielj]

Appreciate the notice.

[cavemantoronto]

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@Felicia2_pynn wrote:

Was wondering why I was having so much trouble 

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That's tomorrow for system maintenance.

[Felicia2_pynn]

Was wondering why I was having so much trouble 

[darlicious]

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@MoreYummy wrote:

what do they fix this time?

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@MoreYummy  Is was mentioned that they plan on fixing the 24hr delay in getting texting back after using US roaming add ons.....

[cellphoneuser1]

Did anyone notice that the times have quietly changed?  It starts and ends 2 hours earlier now. They probably didn't want to push it too far into the workday.

[MoreYummy]

what do they fix this time?

[jor123]

Hopefully performance/stability is improved!

[popping]

I interpret hardware refresh as hardware upgrade.

I hope that PM system will run a bit faster.

One of my account payment due date is Oct 25th and renewal on Oct 26 after midnight.  Have my finger crossed...

[totalUser]

Hi @Alex_G 

Could you please confirm that it starts at midnight 24th and ends 34 hours later 10am 25th.

Thanks

[totalUser]

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@computergeek541 wrote:

on the last day of a promotion?

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I was actually thinking the same, but then it's only until 10am, so there's still 14 more hours. 

But if i was going for it i would be more upset about the whole 24th being out, starting midnight. It's the second last day that probably sees most of action. Gonna be really busy on 25th

[computergeek541]

on the last day of a promotion?

[totalUser]

Good to know for those who want to manually pay before renewal on 25th

Thanks