System Maintenance -February 11th 9:00 PM ET to Sunday, February 12th 07:30 AM ET

[Shazia_K]

This means that on February 11th  9:00 PM ET to Sunday, February 12th  07:30 AM ET you won't be able to do the following:

• Access your Self-Serve account
• Activate a new account

Please excuse us for any inconvenience this may cause. 

[Clee88]

Appreciate the heads up

[Vickel]

Appreciate all the updates you guys provide

[swz5005]

Thanks for  the update.

Always good to know in advance. 

[augustine73]

Thank you. somebody direct message me on twitter that they fixed it. thanks guys.

[stonechucker]

@augustine73 it sounds like everything is fine.

Around 9:00 Eastern time, your account should look normal.  You said you have been charged on your credit card (good thing), and you're already at 5 MB of usage (that's good too).

You seem to have service on your device ... so nothing at all to worry about.

[augustine73]

Hi guys. Now my plan says its suspended unless I made a payment. Today i checked my credit card and I got charge.

I'm my account. It says suspended and I have 30 days to pay to reactivste. Also it's my first day after renewal and I already use 5 gig of data.

Craziness overload. Haha. Please help.

[computergeek541]

---

@augustine73 wrote:
I have an auto pay renewal today that didn't kick in. It says account plan expired.

Please advice what to do as I want to avoid outage during these maintenance days. Thanks.

---

It does that to everyone. Your plan is not really expired unless your service stops working.  All you can do is make sure that your credit card is valid.  If it is, the error messages will dissapear on its own later on in the day.

[augustine73]

I have an auto pay renewal today that didn't kick in. It says account plan expired.

Please advice what to do as I want to avoid outage during these maintenance days. Thanks.

[X-Files]

Thanks for news, but my AutoPay at same day, wish its all be fine!

AutoPay Next Payment Date: Feb 7, 2017

[Sayyid]

Trying to activate now and the system is not accepting my SIM Card Number

[jpar]

Any new features coming?

[Jonavin]

Does it matter? They're all in February and within a week of Valentines.

[stonechucker]

Which Family day?  BC apparently has Family Day Feb 13th, while Ontario and a couple others I think, have Feb 20th. 🙂

[Jonavin]

Thanks for the heads up.

Wouldn't it be great if the maintenance add some new features for Family Day / Valentines. I don't mean special plans, but just being able to manage multiple lines would be a good feature to add.

[sportymi]

so no change to the community page eh... 

[dohadotahmed]

Thanks @Sazia_K for the update. Hopefully some of the system bugs going to fix.

[zhadj030]

Good to know, thanks Shazia.

Always good that the timing for the maintenance is during the night. 

[ShawnC13]

Thanks for the update Shazia always good to see maintenance and updates going on!!