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chipmunk
Good Citizen / Bon Citoyen

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

So my friend signed up for this just under the wire (8pm PDT yesterday). We copy-pasted the referral code from my account which renewed last night and already said "plan expired" when I logged in.

I understand that my friend's $10 might take up to 72 hours to appear, but on a previous referral my $1 immediately showed up in my account. Which is not the case this time.

 

Is it because of that "plan expired" note (my account never stopped working and renewed properly overnight)? Can this be amended by a CSA - if so, who needs to initiate the conversation? Or are we both just SOL because of bad timing between the two accounts? 

S--S
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@chipmunk 

for Friend Referral you will earn $1 every 30 days for each friend you refer to Public Mobile who enters your unique referral code in the referral code box during activation. Plus, your friend will receive a one-time credit of $10. they will applied within 72hr,,,

 

for "plan expired" try this,

  1. Add Funds to your Plan Amount through Self Serve  
  2. Go to “Plan and Add-Ons” TAB
  3. Select "Lost/Stolen Phone" TAB
  4. Select "Suspend Service" BUTTON
  5. Then, Select Resume/Reactivate Service
  6. Reboot your phone.
  7. what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

 

 if still not fix it who own a account have to Contact Customer Support Agent by  ,and Explain your issue to they can solve your issue, they are nice Service Team they will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,

  • you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

walker1
Great Citizen / Super Citoyen

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@S--S   Sorry, what?  😁

Edit

@chipmunk   Have your friend use the chat bubble at the page bottom right corner to get a ticket for help with that.

They'll fix all that stuff up.

esjliv
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*


@chipmunk wrote:

So my friend signed up for this just under the wire (8pm PDT yesterday). We copy-pasted the referral code from my account which renewed last night and already said "plan expired" when I logged in.

I understand that my friend's $10 might take up to 72 hours to appear, but on a previous referral my $1 immediately showed up in my account. Which is not the case this time.

 

Is it because of that "plan expired" note (my account never stopped working and renewed properly overnight)? Can this be amended by a CSA - if so, who needs to initiate the conversation? Or are we both just SOL because of bad timing between the two accounts? 


@chipmunk 

This is your account going through the normal renewal process.

Your renewal Should NOT affect your rewards, or your friend from getting the $10 rewards.

But who knows.

 

Check under your My Rewards section. You should see the $1 reward there, and when you expand on the ARROW pointing to the right, you should see your friend's 4 digit phone number listed there.

 

esjliv_0-1627344347465.png

 

Keep an eye out, and if after 72 hours your friend does not see the $10 (nor you the $1) have your friend inquire with CSA and provide your referral code to check on things.

chipmunk
Good Citizen / Bon Citoyen

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@esjliv 

I do understand how the renewal process works (and it did so properly). And how the rewards SHOULD be applied. The question was more if both my friend and I are being punished for the bad timing (which would suck).

 

I'll have my friend contact the moderators / CSA if things are not resolved in a couple of days. If you don't ask the answer will always be "no"...

esjliv
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*


@chipmunk wrote:

@esjliv 

I do understand how the renewal process works (and it did so properly). And how the rewards SHOULD be applied. The question was more if both my friend and I are being punished for the bad timing (which would suck).

 

I'll have my friend contact the moderators if things are not resolved in a couple of days. If you don't ask the answer will always be "no"...


@chipmunk - absolutely No, neither of your should be punished, that is for sure. 🙂

 

Yes, your Friend needs to be the one to contact Customer Support Agents to set things straight.

z10user4
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

 @chipmunk : It's an interesting quirk of timing. Did you in fact _complete_ the activation before 9 PT? And into this morning you're still not seeing the $1? (or added)

Good to do the copy/paste because sometimes transcribing could confuse an oh for a zero for example.

chipmunk
Good Citizen / Bon Citoyen

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@S--S 

Do you even read the posts you are hitting reply on??? You've just wasted your time and mine with this wall of words that does NOT answer my question.*

I'm sure I'm not the only one who'd like to get a quality reply over a "copy-paste anything that MIGHT be remotely relevant".

 

 

 

*  I think I displayed a certain amount of knowledge of how the rewards work. 

I mentioned that my plan has renewed properly, so no need for the "renewal trouble shoot paragraph".

I don't see where I asked about HOW to contact the CSA. I wondered WHO should do it (my friend, as others have pointed out)...

 

S--S
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@chipmunk 

as i say> if still not fix it you have to Contact Customer Support Agent by  ,

if you don't getting help for my post you just ignore,

 

i missing to put it is not you have to contact to CSA, your friend have to contact to CSA, who own a account have to contact to CSA,

chipmunk
Good Citizen / Bon Citoyen

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@z10user4 

Yes, we were done and dusted by 8:05pm PDT, including print-out of the information. Unless I'm missing something, that should still qualify for the bonus and should not have influenced rewards. but apparently it did. I'm still only seeing my previous referrals (double checked number of referrals in the list with the last four digits - his is distinctly different and doesn't show.)

 

My referral code doesn't have any ambiguous characters, but I still prefer copy paste. Just in case.

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