Community

J_PM · ‎04-01-2022

Update: The account suspend issue has been resolved. Thank you.

————————

Hey Community,

We’re currently having some issues with our Monthly Renewal Charge and Auto Top-Ups, causing some customer accounts to mistakenly go into suspend. Our team is working on a fix, all services for impacted accounts are expected to be reinstated by 4pm EST. Check back for more updates. We’ll also update this post when the issue is resolved.

Thank you,

- Public Mobile Team

Alicia4 · ‎04-01-2022

What crazy system does Public Mobile have going whereby people "liking" your complaints earns you "bravos?" Surprise, the more I complain and the more people agree with me means the worse job you're doing. Oh, and STILL NO PHONE SERVICE. If you call it an outage do you have to refund money?

wcchemist · ‎04-01-2022

Check back for more updates... What a joke. 6 hours, no communication.

CroyNot · ‎04-01-2022

It's now 19:33 EST time, where is the update and the fix?

darlicious · ‎04-01-2022

@CroyNot

There have been no updates since this announcement this morning...

https://productioncommunity.publicmobile.ca/t5/Announcements/System-Issue-Accounts-in-Suspend/td-p/8...

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin#.

Yummy · ‎04-01-2022

@CroyNot wrote:
but now my phone is a brick.

If you have a nice phone, no scratches nor dents I will take it from you for free. Doing you a favour...

LeePublic · ‎04-01-2022

Still no announcement from PM under the announcements tab.

CroyNot · ‎04-01-2022

I see that, this is the first time I've ever had this issue and I've been a Public Mobile customer for a long time now

wcchemist · ‎04-01-2022

Okay. Come one. You took my money now... And still no service. And no communication. I can no longer recommend you to friends

Yummy · ‎04-01-2022

YES! We would like ANY update, too.

Soooo... every time ANY provider has an issue you will look for another one? Soon there will be NO providers for you and you will have to start writing letters or use pigeon carrier...

LeePublic · ‎04-01-2022

It's not just you, a lot of customers are having the same problem in the last 24 hrs.

Syee · ‎04-01-2022

7:30pm.... Still no serivce. When attempting to make outgoing call it just cancels out... very frustrating. 👎☹️🚽

darlicious · ‎04-01-2022

@Dog-walker55

Unfortunately pm has identified an system issue with customers going thru renewal last night. While it was supposed to have been fixed by now there have been no further updates from management.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin#.

CroyNot · ‎04-01-2022

Has anyone received a response when they have inquired about the service issues today? Same story here - autopay went through, but now my phone is a brick.

JL9 · ‎04-01-2022

Everyone is still waiting on an update for a resolution as the 4pm stated earlier today has come and gone. They will hopefully have an update soon.

Syee · ‎04-01-2022

Still dead air. 7:28pm 😞

HarmonyGirl · ‎04-01-2022

Yes my account is active. Public Mobile says they have a technical issue where auto pay didn't trigger the phone service. My payment was yesterday. They are working on it....

LeePublic · ‎04-01-2022

If this happened to me today, I would've switched back to Lucky Mobile, or to the new Lum Mobile carrier.

Dog-walker55 · ‎04-01-2022

Like other recent posts... I have autopay, and show that payment has been made as of today: April 1st. Yet I can neither receive nor make a call. This has been the status all day.

Ajax · ‎04-01-2022

Tks for the editing lesson 🥴

Leo57 · ‎04-01-2022

yes I had one xall come through but thats gone too. Not a happy camper today.

JL9 · ‎04-01-2022

Go to the arrow to the top right of your post and click on that, you will see a dropdown menu the first thing is edit reply. You can click on that and delete the account #