CCTS (Commission for Complaints for Telecom-television Services)
What it does:
Handles individual consumer complaints against telecom companies (Public Mobile, Bell, Rogers, Fido, etc.).
You go to CCTS when you have:
Billing errors / overcharges
Promo not honoured
Price changes you think are unfair or misleading
Unauthorized charges
Contract / plan disputes
Poor customer service after you’ve tried to resolve it with the carrier
What they can do:
Order refunds or bill credits
Force the carrier to correct the account
Require explanations / written responses
Hold carriers accountable case-by-case
Key point:
👉 This is where consumers actually get money back or fixes.
Who can file:
You (free, online, no lawyer)
CRTC (Canadian Radio-television and Telecommunications Commission)
What it does:
Sets and enforces industry-wide rules.
They handle:
Telecom regulations & policy
Advertising rules (misleading ads)
Competition, market structure
Net neutrality
Consumer protection frameworks
What they do NOT do:
❌ Resolve your personal bill
❌ Order refunds
❌ Fix individual accounts
What they can do:
Investigate systemic issues
Fine companies
Change rules going forward
Refer consumer complaints to CCTS
Which one should you use?
Based on your recent Public Mobile / promo pricing issue:
✅ File with CCTS first
That’s the correct and effective path for:
📨 CRTC = secondary
Use them if:
You believe the promo wording is misleading to the public
You want regulators to look at industry-wide abuse
You’re also alerting media or advocacy groups (CBC, etc.)
