Community

Alan_K · ‎03-19-2019

Most Recent Update

19:30 ET - March 19, 2019

Hey Community,

Earlier today we identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls were unable to be placed. Inbound calling, texting and data services remained unaffected.

Our technical teams are implementing a solution which will restore outbound calling service to normal by early morning of March 20. No action is required on your behalf.

However, in the meantime, we have added a complimentary 400 minutes Long Distance Talk Add-On (includes calls to Canada & the U.S) for our affected customers, which you can use immediately and will allow you to make outbound calls. This Add-On will not expire as any unused minutes will roll over to your next cycle.

We understand that your service and staying connected is important and we sincerely apologize for any inconvenience this may have caused and thank you for your patience.

-Public Mobile Community Team

Updates

Please click the spoiler for a full history of this service issue to date.

Spoiler

13:30 ET - March 19, 2019

Hey Community,

We’ve identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls are unable to placed. Currently, this looks to be isolated only to Quebec.

If you’re currently experiencing this issue, please note that inbound calling, texting, and data services remain unaffected. Meanwhile, wi-fi calling services and inbound calling may meet your talk needs temporarily.

Our technical team has identified the source of the issue and is working to restore service as quickly as possible. We will provide updates as we learn more.

We apologize for any inconvenience caused and thank you for your patience.

-Public Mobile Community Team

13:30 ET - March 19, 2019 Hey Community, We’ve identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls are unable to placed. Currently, this looks to be isolated only to Quebec. If you’re currently experiencing this issue, please note that inbound calling, texting, and data services remain unaffected. Meanwhile, wi-fi calling services and inbound calling may meet your talk needs temporarily. Our technical team has identified the source of the issue and is working to restore service as quickly as possible. We will provide updates as we learn more. We apologize for any inconvenience caused and thank you for your patience. -Public Mobile Community Team

hairbag1 · ‎03-19-2019

@U2c wrote:
I'm having problem since yesterday. I can receive call but can't make a call. There is recording sa

There's been reported problems similar to yours, coming from Quebec. If you're in LaBelle Province, please be patient...PM is working on it !

13:30 ET - March 19, 2019

Hey Community,

We’ve identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls are unable to placed. Currently, this looks to be isolated only to Quebec.

If you’re currently experiencing this issue, please note that inbound calling, texting, and data services remain unaffected. Meanwhile, wi-fi calling services and inbound calling may meet your talk needs temporarily.

Our technical team has identified the source of the issue and is working to restore service as quickly as possible. We will provide updates as we learn more.

We apologize for any inconvenience caused and thank you for your patience.

-Public Mobile Community Team

U2c · ‎03-19-2019

I'm having problem since yesterday. I can receive call but can't make a call. There is recording sa

SSSTrio · ‎03-19-2019

Public Mobile is now the worst server in Canada : ( I paid my bill and now my phone plan doesn't work; I cannot make any local calls.

srlawren · ‎03-19-2019

@Lieux this is helpful, but instead of copying the full contents of the announcement, you might be better to just link to it.

https://productioncommunity.publicmobile.ca/t5/Announcements/KNOWN-ISSUE-Select-customers-on-Provinc...

>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

TheWingsExpert · ‎03-19-2019

Maybe next time, just send of a text please?

irishman4 · ‎03-19-2019

@norrmt29 here's a link so you can contact them , i had same problem for 2 days

when they took care of my issue it took 2 minutes... so here's the link so you can contact them

hope this will help you , & all folks with same problem........Regards......

Moderator_Team

Lieux · ‎03-19-2019

@normt29 wrote:
My plan expires march 22 2019
My local calls are being treated as long distance since this morning. I can receive calls but cant make them as of today. Yesterday everything was fine. Please help, I am presently job hunting & this is stoping me from contacting futur employers.
Thank you

13:30 ET - March 19, 2019

Hey Community,

We’ve identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls are unable to placed. Currently, this looks to be isolated only to Quebec.

If you’re currently experiencing this issue, please note that inbound calling, texting, and data services remain unaffected. Meanwhile, wi-fi calling services and inbound calling may meet your talk needs temporarily.

Our technical team has identified the source of the issue and is working to restore service as quickly as possible. We will provide updates as we learn more.

We apologize for any inconvenience caused and thank you for your patience.

-Public Mobile Community Team

The only solution for you now it's to buy an add-on long distance Canada for 8$ for 200 minutes...for the important calls...no limit for this add-on..until it's finished...

normt29 · ‎03-19-2019

@norrmt29

My plan expires march 22 2019
My local calls are being treated as long distance since this morning. I can receive calls but cant make them as of today. Yesterday everything was fine. Please help, I am presently job hunting & this is stoping me from contacting futur employers.
Thank yo

stonechucker · ‎03-19-2019

This may not be a Telus directly related issue, as most of the towers in Quebec, and east are Bell Canada.

\

Lieux · ‎03-19-2019

@Nashashuk wrote:
Since yesterday I can receive call but I can't place any because it says I don't have the add on for long distance calls when I'm trying to call local. Please help 😞

13:30 ET - March 19, 2019

Hey Community,

We’ve identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls are unable to placed. Currently, this looks to be isolated only to Quebec.

If you’re currently experiencing this issue, please note that inbound calling, texting, and data services remain unaffected. Meanwhile, wi-fi calling services and inbound calling may meet your talk needs temporarily.

Our technical team has identified the source of the issue and is working to restore service as quickly as possible. We will provide updates as we learn more.

We apologize for any inconvenience caused and thank you for your patience.

-Public Mobile Community Team

Lieux · ‎03-19-2019

@s4rnold wrote:
While I live in the Montreal Island, my cellphone, which follows the province-wide talk plan, is having this problem since yesterday where I can't seem to reach a Montreal number because each time I type in a Montreal number, I get the response that says that cellphone requires what my plan doesn't cover: active long-distance add-on. What measures should I take in order for such contact to be possible again? I ask this as I don't want to end up paying a monthly fee for something I want that is no longer functioning.

13:30 ET - March 19, 2019

Hey Community,

We’ve identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls are unable to placed. Currently, this looks to be isolated only to Quebec.

If you’re currently experiencing this issue, please note that inbound calling, texting, and data services remain unaffected. Meanwhile, wi-fi calling services and inbound calling may meet your talk needs temporarily.

Our technical team has identified the source of the issue and is working to restore service as quickly as possible. We will provide updates as we learn more.

We apologize for any inconvenience caused and thank you for your patience.

-Public Mobile Community Team

Nashashuk · ‎03-19-2019

Thank you 😞 I hope they fix it soon

duffer900 · ‎03-19-2019

Are you able to contact other people in other areas?

Montreal/Quebec has been expericencing outages.

Here is the link for the bug from TVA news....https://www.tvanouvelles.ca/2019/03/19/le-reseau-public-mobile-connait-des-rates-1

s4rnold · ‎03-19-2019

While I live in the Montreal Island, my cellphone, which follows the province-wide talk plan, is having this problem since yesterday where I can't seem to reach a Montreal number because each time I type in a Montreal number, I get the response that says that cellphone requires what my plan doesn't cover: active long-distance add-on. What measures should I take in order for such contact to be possible again? I ask this as I don't want to end up paying a monthly fee for something I want that is no longer functioning.

irishman4 · ‎03-19-2019

Hello to all people that can't make local calls , or get an answer you need an add-on

i had same problem for 2 days ...contacted Moderator_Team and when a Lady from Moderator_Team took care of problem it was fixed in 2 minutes so best way is to contact them ,but.. be patient a lot of folks are without any service & they do their best... hope this will help all......

rocco · ‎03-19-2019

I am dismayed that public mobile did not have the simple courtesy to send an announcement to the custommers affected by the glitch.

I waisted a lot of time trying to troubleshoot with your help tool.....

regards

rocco

Lieux · ‎03-19-2019

13:30 ET - March 19, 2019

Hey Community,

We’ve identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls are unable to placed. Currently, this looks to be isolated only to Quebec.

If you’re currently experiencing this issue, please note that inbound calling, texting, and data services remain unaffected. Meanwhile, wi-fi calling services and inbound calling may meet your talk needs temporarily.

Our technical team has identified the source of the issue and is working to restore service as quickly as possible. We will provide updates as we learn more.

We apologize for any inconvenience caused and thank you for your patience.

-Public Mobile Community Team

irishman4 · ‎03-19-2019

Hello to all people that can't make local calls , or get an answer you need an add-on

i had same problem for 2 days ...contacted Moderator_Team and when a Lady from Moderator_Team took care of problem it was fixed in 2 minutes so best way is to contact them ,but.. be patient a lot of folks are without any service & they do their best... hope this will help all......

Lieux · ‎03-19-2019

13:30 ET - March 19, 2019

Hey Community,

We’ve identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls are unable to placed. Currently, this looks to be isolated only to Quebec.

If you’re currently experiencing this issue, please note that inbound calling, texting, and data services remain unaffected. Meanwhile, wi-fi calling services and inbound calling may meet your talk needs temporarily.

Our technical team has identified the source of the issue and is working to restore service as quickly as possible. We will provide updates as we learn more.

We apologize for any inconvenience caused and thank you for your patience.

-Public Mobile Community Team

Lieux · ‎03-19-2019

@Nashashuk wrote:
Since yesterday I can receive call but I can't place any because it says I don't have the add on for long distance calls when I'm trying to call local. Please help 😞

Yes if you are in Quebec and have a plan with provincial call...a lot of people have the same problemas you..public mobile work on it...

PeddyPower · ‎03-19-2019

Wow. The issue was brought up yesterday before supper and you are only doing message today at 1:30 pm. Furthermore, I received no reply by text nor email from moderator where as last year when I had issue I received personal text. Plus you now have cancelled customer service reps.

👎

VMAX · ‎03-19-2019

Finally, some information and aknowledgment of an existing major problem!

Let's submit our complaints to Commission for Complaints for Telecom-television Services (CCTS)

Nashashuk · ‎03-19-2019

Since yesterday I can receive call but I can't place any because it says I don't have the add on for long distance calls when I'm trying to call local. Please help 😞

stonechucker · ‎03-19-2019

I believe a similar issue happened in Southern Ontario last year, affecting Province-wide callers also. I had LD add-on minute and that allowed me to make phone calls, while others were having difficulties.

bouchard · ‎03-19-2019

still no service

unable to call

QC - Montreal

normt29 · ‎03-19-2019

My plan expires march 22 2019
My local calls are being treated as long distance since this morning. I can receive calls but cant make them as of today. Yesterday everything was fine. Please help, I am presently job hunting & this is stoping me from contacting futur employers.
Thank you

Corina81 · ‎03-19-2019

The problem is for the customers who have the 25 dollar plan....i got fed up and paid for a the 35 this morning and my phone is working

Lieux · ‎03-19-2019

@wj942 wrote:
Whenever I dial, the "automated publicmobile voice" is telling me that a local Montreal phone number I have been dialling for the last year is now a long distance number even though the number has not changed. Can anyone tell me why this might be happening?

Thank you for any help.

Here is the link for the bug from TVA news....https://www.tvanouvelles.ca/2019/03/19/le-reseau-public-mobile-connait-des-rates-1