[NEW]: Log In Faster with Face ID or Fingerprint

[Ck_PM]

Hello Community,

We have some exciting news for you!

Starting October 16, 2025, you can use Face ID or your fingerprint (biometric authentication) to log in to the Public Mobile app. No more password typing every time you want to check your account.

To use biometric authentication, you'll need to update your Public Mobile app to the latest version from your device's app store.

Here's what this means for you:

• Faster login - just use Face ID or your fingerprint and you're in your account instantly.
• Your privacy stays protected - All your biometric data remains on your device. We won't collect or store any of your fingerprint or facial recognition information.
• Simple setup - We'll ask you if you want to set it up next time you log in, or you can enable it anytime in your account settings. Works with any device that supports Face ID, Touch ID, or fingerprint authentication.
• Whether you're checking your usage, managing your account, or making payments - accessing your Public Mobile app just got a lot easier.

Want to get started? Check out our help article for instructions on setting up biometric authentication.

– The Public Mobile Team

[Jessica30]

Never had a problem and been using it for years. Basically your phone saves your password and when the app asks your password the phoe uses your finger print to authenticate before it puts in your normal password. The app doesn't store or use your fingerprint.

[RefugeefromPM]

I have to do more research on bio info. I dont know how its done technically.

I dont want any hardware, software or service companies have access to my bio info, as I dont really know how the info is handled. Does Google or apple have access to the bio info on my phone. I have a I hone and never use any of it

[Nick_N]

Ya. I thought using Authenticator app is cheaper for mobile carriers compare to sending SMS message which I can't receive indoors. 

[Pontain]

Would like to have auth app for 2FA because SMS is not deliverable to the basement.

[hTideGnow]

hi @mimosacrt yes, it works on iPhone 12, too

try to uinstall and app and reinstall

[hTideGnow]

hi @Nick_N 

nice to have, but I don't think any mobile carrier using Authenticator app at this moment

[Nick_N]

It is OK. But I do prefer able to use authenticator app after logging in.

[mimosacrt]

I have login numerous times to set up Face ID but I never see actual help iPhone 12 should work???

[Vincent_Shaw]

Great news! Biometric login will make accessing the app much faster and easier. Love that my privacy is protected too. Can’t wait to try it!

[Rajaji]

very good option included.

[LinnaeusK]

I really love this update! Thank you, Public Mobile! 

[Burlrob]

Now that it’s been updated twice in fairly quick succession to iOS app version 3.0.2 it seems to be working more smoothly and delivering the sign in security updates as promised. 

[Joe1976]

That’s great news!

[Mimi64]

Update

Every time I try to log in I get an error message!!!   So not so good after all😡  I have so many problems with this app every time I need to sign in!! So annoying.

[VH12]

This is way better than typing in my password everytime! 

[Rachelhere]

I love this !

[hTideGnow]

hi @fixin1 

passkey is good, but I don't think any carrier has it. 

and Bell login is worst, always 2FA and no trusted device settings either.

[fixin1]

@hTideGnow - I bet it is. I wish it was a different implementation into it, such as having a Passkey would be more effective / efficient for multiple devices trying to login into 1 account without the need for a password.

[Burlrob]

Set it up on the new 3.0.0 version of the app now get “Login error. Please try again later”

[hTideGnow]

Thanks @Ck_PM 

updated and setup.  nice feature

but with Biometric, does that mean less 2FA SMS needed?