Continued Enhancements to the Public Mobile App

[Ck_PM]

Hey Community, 

We are excited to share our latest update to the Public Mobile app.

We've made all the Payment Tab screens native within the app. This means faster performance and fewer steps to manage your payments, making everything a lot smoother and easier for you. 

Thanks to your valuable feedback, we have been able to prioritize and implement changes that enhance functionality and user interaction. While it's impossible to address every concern immediately, we are dedicated to making thoughtful, incremental improvements.

Please continue sharing, and to sign up for future user testing opportunities to contribute feedback directly to the team working on these enhancements. Thank you! 

Keep an eye out for more updates in the future as we continue app updates and improvements.

- The Public Mobile Team 

[LilaMueller]

In my opinion, you should update your profile on the PC.

[theEsco]

Ok. I am fine with that.

However, you have not made it possible for me to quickly log in and make a payment to rectify the issue quickly. For some God-awful reason, I can only Add Funds via a Voucher, and not via a Credit Card or Debit Card. So now I am sitting here without service, because of your lack of service in allowing me to pay you. 

[hTideGnow]

HI @theEsco 

you need to be aware that PM is prepaid and not postpaid.  Postpaid service has credit check and they will offer your grace period and you will pay interest for overdue

but with Postpaid, it is clear, you pay before you use the service. 

Just like Fast food restaurant, you cannot say you need a grace period to eat first and wait for your family to come with the money

[theEsco]

There's no option to make a payment immediately. If the automatic payment fails, you cancel our service immediately. But there is no option for us to restore the account immediately by making a one time payment. Either offer us a grace period so we don't lose service, or allow us to rectify the issue on our own, without submitting a ticket to support. This is garbage service.

[g3n3grrl]

Try updating your profile on a laptop or desktop. Sometimes, it's easier to navigate Public Mobile's site this way rather than through the phone.

[RiaW]

Sometimes just rebooting your phone helps. When was the last time it was restarted? That's what I started doing as soon as 'things are getting weird'. Doesn't hurt.

[DonnaH1]

I have been trying to update my credit card expiry date for the past 2 weeks & it keeps giving me the message it is unable to proceed at this time.  How do I get this done asap so my service is not suspended?

[Tobapaul]

Ill try reloading it

[BobbyLight]

The app seems to be running smoothly, has a lot of good features so far and is fairly easy to navigate. I agree with some of the other posts asking to allow for community access to the app.

[Dunkman]

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@dennisbaratta wrote:

wow that's get new ,now how about enabling calling over Wi-Fi, now that would be real help full , thanks in advance

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Public mobile has confirmed that there are no immediate plans to offer Wifi calling.  

[dennisbaratta]

wow that's get new ,now how about enabling calling over Wi-Fi, now that would be real help full , thanks in advance

[computergeek541]

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@kav2001d wrote:

The app was a forced update and is now broken on both of my phones

Can I email for support or is there a link to submit the error logs?

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Public Mobile does not provide support through e-mail.  You'll need to use the chatbot to open a ticket, but keep in mind the programming of the app may not be something that customer support agents are familiar with.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[kav2001d]

The app was a forced update and is now broken on both of my phones

Can I email for support or is there a link to submit the error logs?

[demetri]

Please add Google Wallet/Apple Pay as a Payment options.
Thank you. 

[SeasGetDegrees]

Yes there is a Public mobile app, it works for me relatively well now, but whenever it is too slow or not working for any reason, I switch to logging in via browser

[Lexer]

App is super slow.   Hourly / daily data usage report are missing data used.  

App keeps logging out.  App is often in maintenance, not accessible etc.

Please message me for help with developing repsonsive applications. 

[Zubi]

Bruh, app is okayish. Website is terrible. 

If you guys don't know how to make a good responsive website, do let me know. Can hook you up to great devs who can develop a much better website and app at fraction of cost what you are paying now. 

Thanks. 

Zohaib

[balaca]

Can a customer remove their payment information themselves atleast now, or they have to write to the bots and wait for days, hoping no payment will be charged by Telus' industry first '30 day billing' practice?

Great way to maximise AMPU - Average Margin Per User, with terribly lousy support, from bots! 

[TimmyS]

Its great for you to streamline how you get $$$.

I have expertise in Telecom since 1972. I've had many dealings with cx and tech employees throughout my 45-year career before retiring recently. Yes that means= old.

A day after my e-sim was installed, I left for the US and have had a terrible experience with drop calls and slow speeds. I am waylaid in Smashville hope things improve soon.

All the telecoms have had tons of $Millions in gov grants to build the original information highway and continue the equip upgrades. They ALL owe us better service, but especially Public Mobile.

Timmy

[sashalovessalsa]

Why does the app always log one out? It defeats the purpose of having an easily accessible app.

[hTideGnow]

hi @Ck_PM 

the enhancement  is great!!

But I notice one thing, my own account, the new Payment screen has both Add voucher and add payment via credit card button

But in my other account, I only see Add voucher and not add payment via credit card button, any reason why?

i tried to reinstall on that phone, same.  

Is that an app problem?

[JMLW]

I still can't add any funds manually cause you have removed that button for some accounts. I know I can do it via the chatbot or using a link, but that requires extra annoying steps of logging in to a browser using an sms code. I don't know why you removed it on the app or why you still can't fix it.

[Stonechucker1]

@Johnula yes there is! Check out the Google Play store or Apple app store if that's what it's called, look for public mobile. 

I prefer the website interface but they are a few things you can do in the app that you can't do here.

[Stonechucker1]

I don't know if the receipt available via the app is affected but when I looked at the receipt available via the app the taxes aren't listed on the receipt. 

Why does the website show the taxes on the next payment but a receipt doesn't show it which is an official document?

[Johnula]

There's a Public Mobile app?

[Handy1]

@Ck_PM  Thanks for the update . Be nice if you could add funds in the app from the credit card on file like you can on the website . And not just add voucher 

[LitlLdy]

@Ck_PM , Thank you for posting the update.

I saw the Public Mobile app update earlier today when I updated my apps on my device. It looks good. The more organized the app is the easier it is for those using it to find everything. 🙂

[funpig1]

@Ck_PM It would be nice to unify the account and the community login in the app

I can stay logged in in my account in the app. On the other hand, there's no way to access the community through the app and the browser login in the community always times out forcing me to login repeatedly to try to do check for a response from PM which still has not come after 3 weeks and about nine messages.

Furthermore, please make all "new activation only" plans available for change on renewal by your existing customers in the app.

Because PM is a prepaid 30-day plan, all subscribers are free to port out and port back in to get these new activation plans anyways. However, all these unnecessary and additional new activations only increase the number of new activation problems, the complaints in the community and the backlog with @CS_Agent . P.M. should do themselves and their customers a favor and make the change on renewal much simpler and reduce the number of new activation problems for everybody.

This current new activation policy is particularly punitive for seniors and low-income customers who wish or need to downgrade their plans and save some money.

You also hurt your most loyal customers who have built up many referrals to benefit PM over the years. All those referrals would be lost if those customers need to port out and port back in.