This is great news!! I think this will increase the response time to better serve the customers. Now the MODS can be fully focused on one point of access rather then multiple (facebook and twitter). I agree with the other suggestions of during times of backlog a notice at the top of the page saying what the expected response time is or the ticketing system with a serving ticket # on main screed to let people know how many people are ahead of them before they get served.
This is good to hear. My friend had a setup issue last week and i told him to contact for help using twitter and the community. It will help the mods out quite a bit only having one place to go for help
This is a huge step in the right direction. Streamlining and avoiding duplication should greatly improve the response time and more importantly, help the MODS a great deal. Good job.
Love the improvement... simplicity ...although it's no fun having to wait for a solution from the moderators, it will be nice knowing that everyone will be treated on a first come first served basis.
@mimmo I actually just noticed that my bookmarked thread:
has been edited by Jeremy to only list @Moderator_Team so this should send all PM's into 1 large pool. I originally used my bookmarked thread to quickly send a message to one of the 4 mod's. This is much much easier!!
I know it's probably a habit, but list 'EST' during 'EDT' is confusing, as each is actually 1 hour different.
Can the community try to use EASTERN, or Toronto, Montreal "time" refferences, as it will eliminate the confusion.
There are a few parts of the country (I believe) that do not observe Daylight savings, and it could be an issue for some.
Signed, the guy who notices all the "time" :wink:
@stonechucker agreed on the time zone. 🙂
@Jeremy_M this is VERY well communicated--props to you and your team! This is a lot clearer than when you presented it to the oracles a few weeks ago. Nicely done! One thing I might point out about "Simon": you could mention that "Simon" the bot is not to be confused with "Simon_O" the community moderator. Just in case that confuses anyone. I know it confused me a little when I first started seeing Mr. O posting a while back!