PM “could” actually have access to 2 emails of every customer. One from your My Account and one from your Community Account. There is no guarantee that a Community Account holder is a customer though. Also if you sign up to receive notifications by email....that never happens. Like many others I have my personal preferences and don’t have any combination of Twitter, Instagram or Facebook. But I do have an RSS feed (Feedly) that pulls in the Community Announcements.
To keep it all within the confines of PM I am thinking, to request PM to notify all PM customers on $40 plan of the change, likely by email as per the My Account, is going to cost time, systems, payroll and the $40 plan customers need to be filtered out. I can agree that PM has a good Community board as the source of ALL information and help. It should perhaps be stressed more loudly that this is the format and to learn to use it and live with the fact of how it is done here! We are all here for the quality and savings. Every time you ask for more and they cave in....expect less promptness ........expect less freebies......expect less improvement to plans.......OR expect to accept higher costs. And in the climate today for demands for lower costs and competitiveness amongst mobile operators the general population won’t accept higher costs.
But perhaps what what could happen is, the activation and setting up your account piece could actually also, upon completion, send you a text from the Community. Once My Account is set up....text a link to new customer to join the Community and advise why and why to use same email address and why your username should not be personalized. Then have EVERY Community start up automatically with a minimum set up of being emailed of any new post in the Announcements. Notifications of changes ARE here right now with a little work, with little to no maintenance by PM. Then leave it up to the new subscribers to customize the use of the Community to their liking.
