Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to cancel my account at the end of July. My self service has never worked, Which had been ok. I have been on the 90 day plan which ends on July 31. What is the best way to do this?
For some reason when I opened up my account to check the data balance, my plan is not showing an "amount owing". Also when I try to open up "plan details", I encounter an error. I never made any changes to my account recently. Has anyone else been ha...
I'm trying to activate talk and text promo no avail for 30 days but for some reason i cant get it to activate when I try to change the plan.
Hello Mods:I have searched this threads and most posts indicate that incoming will not work without add-on if you are traveling outside home Provine.I have experienced otherwise.I have PM province-wide plan and live in Ontario (Ontario number with 61...
A question that came up over on the RFD thread about the Freedom promo... It says that porting during activation is required to get the promo. Previously, it was recommended that people sign up with a random PM number first, make sure it's working, ...
Hello everybody! I live in Toronto and I am planning to go to Montreal for 5 days. I already purchased 200 minutes add on so I am covered with calls to/from Ontario. My question is am I be able to use data in Montreal? What are the rules about using ...
So I joined from freedom yesterday and today my plan was adjusted to 12 GB just as expected. However, the addon I purchased before the change is now gone. I can see the $15 transaction history, and checked after I bought it so I'm quire certain its b...
Is there a change that telus will close down public mobile once freedom mobile makes their network better.i see no reason why telus would have public mobile once freedom mobile has good coverage. Especially when people start getting $5 off for loyalt...
Upon selecting my plan and entering my payment info, the site gave me the following error message: Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit c...
Hi There, Just switched over to PM on June 13 from Freedom. I've signed up for the $120 for 2GB/month... is it possilbe to apply the promo onto my account considering how close it was to the promo date? ThanksAbbas
Hey everyone, Hope most of this year has been good to you. I have been trying to get a new phone but am a bit concerned about what model to get. Someone I know wants and is willing to give me their current phone [which ironically is a Alcatel andri...
Hello PM,I recieved my SIM card this morning.Then I went to "activate.publicmobile.ca" to activate my SIM. Everything was fine until trying to complete the payment.I am seeing this error:Unable to Process Transaction Sorry, your credit card transacti...
with Freedom I have Canada-wide calling so it's not a problem for me to call and be called from establishments in BC. However, I'm wanting to switch over to PM and I'd like to retain my number- would it be possible to retain my number and have BC-wi...
Hello, If I purchase the 10 day US roaming addon on Friday, June 16 at 1pm, does that mean it will expire on Monday, June 26 at 1pm. Need to know exactly how this works as I will need to add the add on again and don’t want to get stranded somewhere w...
I am thinking of adding the US Roaming for a trip coming on. If I add it now, will it start right away?
I know the new plan is for Freedom Mobile but I also know Public Mobile wants users off the grandfathered call center plan. Would public make an exception for those customers? My cousin is on the old grandfathered plan that has call center access an...
I ported from freedom today, but chose a slightly different plan. I just changed my plan to the promo plan...do you think PM will honour it?
If I have my 1st line.Now I want to add 2nd line for my daughter, and 3rd line for my son. Can I refer myself as those 2 extra line will be under my name?Or it MUST be under different name?
LOL oh noooooo, I'm so mad at myself for switching to PM from Freedom now . I just switched before this promo. If I had just waited a little while longer! I even checked to see if the last promo was available to existing subscribers before doing it. ...
One question?? Is there any min. plan on Freedom you need to be on to port over to get this promo? Like, does it have to be a data plan? or can the basic $25 month plan work? No data Anyone know this? Thanks
Just a quick clarification, I live in NS and am traveling to QC for 10 days at the end of the month on holidays. I am currently on the standard 90-day/12GB plan.From what I understand, I will only receive calls from numbers in QC, and I cannot make ...
I am an existing PM customer. Is there any way to port a number from one PM account to another? For example: - I buy an Freedom Mobile SIM and activate a new account. - I port the new number from Freedom to PM to get the offer. - I now have 2 PM acco...
This is a worthy topic for discussion given the terms for the latest promotion. Personally, I think it is more gimmick than anything else. There is nothing to stop people from getting a new Freedom plan and porting the number over just to get acces...
I have just actiaved a SIM card, port a number, selected a 90 days plan and paid. At the end the system returned with an error.So far credit card confirmed charged, I can't login with my email even though I received numerious confirmation email. The ...
How to port number form petro canada? Thank you!!!
I have been kind of busy all day today. Wow, I missed a lot of the action. This thread is as active as any thread I have seen. Let's see how the system holds up to the strain of high volumes of activations in the next couple of weeks.
Hi, For whatever reason I'm not receiving any text messages, I can send and receive calls and I can send texts, but I can't receive any (picture messages do work). I purchased a US roaming add on almost 2 weeks ago, but have been in Canada for the la...
Can I port to freedom mobile and then port back to get the promo?
@Jeremy_M any idea when this promo might be ending?
Please help. I reactivated my service after a few days and now after making the required payment it's not working.I've tried turning my phone off. Nothing is working.Thanks!
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