Trying to activate talk and text promo but no avail

[jeremiahluis]

I'm trying to activate talk and text promo no avail for 30 days but for some reason i cant get it to activate when I try to change the plan.

[jeremiahluis]

I realised i typed 30days but i meant 90days, good cactch tho. My problem wasn't because of the days selected but of the type of calling - I was selecting canada-wide calling not province-wide calling. After speaking to the moderator tagged in this post she was able to help me.

So for all out there trying to get Talk and Text promo active - make sure you click on 90days - province wide - and international text to get this promo activated.

Thanks all for helping me out

Cheers, have a great weekend

[Jorno]

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@jeremiahluis wrote:

I'm trying to activate talk and text promo no avail for 30 days but for some reason i cant get it to activate when I try to change the plan.

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The Talk and Text promo plan is a 90 day plan - it is not available to select as a 30 day plan.  Please refer to the post NEW: Talk and Text Promo Plan to confirm the details of the plan.

[Luddite]

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@jeremiahluis wrote:

No my account isnt expired. Im tryignt to change it but the MODs wont reply to my text messages regarding this

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Just looked at my account and Change Plan is returning an error. Suggest you wait a few hours and try again. Best to turn off any popup/ad blocker when you do.

Assume your service is still working on the old plan?

[jeremiahluis]

Yes that's what I meant, and i did send a private message to all moderators including the one you suggested. 

[SD08]

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@jeremiahluis wrote:

No my account isnt expired. Im tryignt to change it but the MODs wont reply to my text messages regarding this

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By text message, you actually mean private message as I mentioned in the link above, right?  Because there isn't a "text message" help system.

Just in case, I'll tag @MarieHelene_L for you, as she's on duty today.

[jeremiahluis]

No my account isnt expired. Im tryign to change it but the MODs wont reply to my text messages regarding this

[SD08]

Is your account currently expired?  If so, plan changes on an expired account can only be done by moderators.

You should send a private message to a moderator listed here:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your phone number.