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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plans

So I feel as if I got the short end of the stick because public mobile locked my account I've been trying to get in for MONTHS and no one has helped me. My plan was changed without my consent and I don't even get texts for promotional offers like ev...

I am being charged for add on data that I didn't want

Resolved! Why not switch to Koodo?

I just have a question for all remaining public mobile "users" lol. Anyway, I jsut want to know why you no stich to koodo?

Lost refer-a-friend reward for no reason

I had 2 referrals, one changed company and the other is still very much active and paid her 3 months bill not long ago. what gives ?

Total newbie

Hey all - can someone shed some light cause I'm a little confused. First off I'm with Bell - and they are literally giving it to me up the #$%. I somehow found PM and trying to navigate the plans and what they mean. No contracts but you pay either...

Resolved! Is it a sale or is it a regular plan?

Freedom Mobile has their regular weekend sale on now and every weekend. Public mobile has their regular 3g (Bonus gig- $40 and $50) plans on promotion every single day. Is it a sale or is it a regular plan? That is the question. I think they are re...

Adding Talk to existing plan

I signed up for a plan but forgot to add Unlimted Provincial Talk.I only wish to pay for the additional cost of adding Unlimited Provincial Talk - not pay for an entire new plan.How can I do this?

Resolved! Locked out

Please help, I've also forgotten my password! Thx

Resolved! Porting Out Question

Hey guys so I got a new job and they're offering me a phone plan and I wanted to keep my public mobile plan (grandfathered 4gb for 40 a month). So most of my clients have this phone number. What I wanted to do was port this number out to another carr...

Text add-on

Hi there, I have added the $10 day add-on for text but has been unable to get any text. I need it for 10 days in Canada, can you please activate it for me? If the texting is only allowed in the states, can you please help me cancel that and upgrade m...

Data Suddenly Maxed Out

Was gone for 4 days in the backcountry. Once I got cell service again, I get two messages from Public Mobile: the fist saying that my data is at 75% and the second saying that my data is at 95%. I tried to use the internet and I get redirected to the...

Resolved! unable to receive text messages after US roaming expires

back home in Canada after 6 days in the US...roaming worked well while there...received a message last night that my US roaming package would expire today and from that point on, I am unable to receive text messages...I can send texts, make and recie...

Suspended Account/Declined Payment

Hi Admins, I'm attempting to make a payment for $110 on my account, however it's not going through, i've just spoken to my credit card company, who says there is no hold and just tried to do the payment while they were on the phone, they say they did...

How to reset password after locked out of self-serve?

I tried to call, but 611 is only a menu, now. No one answers.

Resolved! No plan, prepaid for a year

Hi, I don't use much my phone and would like to downgrade. I talk with a friend, he has the same flip phone I have and he just pays a 100$ bucks for a year of service. No unlimited nothing, just a cheap plan. That's what I'd like to have. I'm not sur...

Resolved! Cannot use sim after purchase

I just purchased a sim and subscribe to the 1G data plan, however I am still unable to activate the data usage on my iPhone 7 Plus even after I set the APN. I checked that my iphone is not locked and compatible with the network by validating the IMEI...

Just want to make a PAYMENT!!

Credit card expired and has been updated. But now the self-serve system won't accept the payment and the automated telephone line doesn't recognise the number. I just want to give you money!! Please help!!

Can't Receive Calls

Can't receive call and do calls. Please help @CS_Agent. Thank you,

Resolved! Why public mobile?

Hello everyone. I am currently with Freedom Mobile and was looking to switch over to PM as I was fed up with the poor network quality and thought I had my chance when the last flash sale was going on in mid-August. Unfortunately the sale lasted maybe...

Cannot use anything

I am not able to make calls within my city, or use my data even though my plan has the the plan to do so and my account status is active.

New Account - "No Service"

Got a response not really fixed looks like I have to wait 72 hours before someone bothers to fix it. Guess I am not elite enough to entitle me to prompt service. **bleep**ty

No service

I have been out of service since this morning. i try to power cycle my phone every 30 mins and remove and reinsert the sim. Still no service. i also tried put my colleague's bell sim and rogers sim on my phone. they are all working fine on my phone...

Talk Not Enabled - need to add to plan and only want to pay for incremental cost.

Hi, I registered a few days ago and selected a plan for 200 add-on long distance minutes, which covered Canada and US. But now I realized that I want to cancel that add-on and add Canada wide talk. I don't want to pay the full amount for the new plan...

My friend came to public mobile but I did not receive the communication

Hello Public Mobile Team, I referred a friend, last week he joined us, he added my number as a reference, usually, we receive a text telling that, but this time I did not receive anything, so probably something went wrong. his number is: 437 xxxxxxxI...

Need to RESET PASSWORD ON SELF-SERVE

I clicked forgot password and typed in my email but I am not receiving a reset password link. Admin's please send me details to p.santhan18@yahoo.com Regards,

Resolved! Emergency Calls Only

Is anyone else experiencing an issue with their service today? I am suddenly not getting any reception. At all. My phone just says Emergency Calls Only.My account is still saying Active.My phone is a Moto G5 Plus.I know it's not a hardware problem, j...

Retail Category launch

Hey Community, As announced here our SIM cards are now available to be purchased at WOW! mobile boutique locations and at over 350 Walmart locations across Canada. This dedicated category in the Community is where you can ask and discuss all thi...

Didn't get confirmation after referring a friend

I referred a friend last night, and she successfully actived the plan. However, unlike before, this time I didn't get any message saying that I already referred a friend. I am sure that she has input my phone #. Any solution?

Talk Not Enabled

I was in the middle of the city and tried to make a call, the situation was an emergency, but the network told me that "Talk was not enabled" on my account. It is and my account is current. I could make calls a few hours later. Is this a common occu...

Service Outage

I'd like to report no service in town of Lac La Biche. Three phones all show same issue (using home wifi at moment).TIA

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