Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am with public right now, I want to know how to upgrade to the 34$ with 50GB data plan?
I'm planning to get the redmagic 9 pro. And I want to make sure this phone has the proper 5G bands that PM/Telus uses. When I ordered my xperia 1 iii from Asia, I automatically assumed that 5G would work. What I didn't know was stupid Sony had region...
Anyone having issues adding a credit card when activating a new account? I'm about at the end of my rope here. Customer service is just telling me to reinstall the app or use a different credit card. I tried using my wife's card as well and its the s...
Hi,I would like to upgrade to 4G 30GB plan for only $29/month plan.Please let me know who can do it. Thanks.
I'm a new user, I can receive and make calls, send text's But I cannot receive the code that is sent to confirm for Full Address. I've tried so many times. I even tried on my laptop versus my cell phone mobile app. Nobody will get back to me on the o...
Voucher PIN not accepted through 611 and no online or app voucher pin option and my plan has expired got Voucher Pin but nowhere to enter it.
Hello, I was charged twice for this month (3 months plan).Plan that I didn't want to renew, but the site wouldn't let me change it back to what I usually have.Then you took a double payment, and now we are facing charges...Please fix this situationTh...
It's been over 3 days. Still haven't heard back about my issues.
I just got a subscription to public mobile, but when I try to login it asks for a 6 digit validation code sent to my phone which I am currently not receiving.My old phone company says I’m still a customer because public mobile has to send validation ...
Any tips on porting multiple #s from VirginPlus? Trying to refer the parents in and help them get a better price.
Can’t submit a ticket for switching from Komodo prepaid.
my payment stopped and I paid my bill and it went through, but my phone still won’t make calls
Hi,Is Public Mobile pre-paid or post-paid?if it is pre-paid, can I get my refund? I already transferred to another service provider, so I cannot access my account anymore. Thanks in advance.
Hey,My new sim came in the mail yesterday and I switched to Public from Rogers. I got the text from Rogers asking me to confirm my switch and responded appropriately. I got a welcome message from Public, thought I was ok but later realized I can o...
i try to change my current plan3GB for 26$ ( call and text only in Quebec)to 4GB for 24$ ( call and text all over canada)but when I go to my account to change my subscription this plan is not available in the option.thank you
Hello,i placed an order for my SIM card and I haven’t receive it since monthswhat should I do please?
I woke up today to my phone plan not working, I made sure I paid and my plan has been working but today I couldn’t log into my account, it keeps saying I do not have a account or plan and I’ve been trying all morning to get my plan to work.
I reported this last year and even the year before to CS Agents and it's still not fixed. Can we have an Oracle bring this forward. Thank you.https://store.publicmobile.ca/pages/terms-of-servicehttps://www.publicmobile.ca/pdfs/Public_Mobile_Terms_of_...
I subscribed PublicMobile service on Nov 20th, 2023 and and then cancelled it on Nov 29, 2023. Because I already paid the full-month service fee and I only used the service for 9 days, so I expect to receive some credit back. But I still have not rec...
Anyone have a Samsung Galaxy S8 phone? (SM-G950W)? Is it compatible on the PM network? Thanks!
Hi,I just ported my number yesterday. I'm able to send texts and make calls but not able to receive them. It's been well over 12 hours. I've restarted my cell a few times, but still no calls/texts coming in. Could anyone help please? Much apprec...
There are so many posts on US roaming, but I can't seem to find a similar problem as mine. On my last trip to Fort Lauderdale, I could make calls and had data (with a US roaming add-on) but could not receive text messages. This was very inconvenien...
Hello, i've ordered a sim card plan by mistake, SIM not yet received. I'm willing to cancel and refund my order\plan\subscription, thank you
how can I port my old public Mobile numbe to my new account?
When buying extra GB with your rewards points they now expire end of billing cycle or after 30 days. Is that new? I am almost certain they didn’t expire up until recently. Please advise. Thanks!
I was charged for Automatic Top up,please put Back my money on my card and don’t change me again for this service.I am a customer for many years,never see this changeThanks
Hello, I am trying to port from Chatr to Public Mobile.... This is the sequence of events:(1) I initiated my service and the porting process via the Public Mobile App. I entered the IMEI number , selected Chatr as my service provider , and my current...
I and my family have been using PM for several years now and for the most part it's great. The problem is when you need support - there is none. I ordered some sim cards but never received them! I have a ticket in but no response! There seems to be n...
two questions1)How do I redo the transferring number process when wrong MEID was inputted ?2)Listed IMEI is old device or new device in the part of transferring number?
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