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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! account not activated

I have put an ad on in my account today and I made a mistake and put Us data for 15$ and I wanted to have the 20$ usa roaming ( text) . When I want to add this past one, it stated that my account is not activated, however I auto pay on March 7, 2022...

Resolved! Degraded battery on an apple 8 phone purchased from public mobile

I purchased a public mobile certified Pre-owned apple 8 phone and the battery health is significantly degraded. I need to return it for one which has a good battery. My previous phone which I had for 4 years still shows 93% battery health.

Resolved! Calling issues

Is anybody else having trouble calling landlines? I can call another cell phone but if I try to call a landline the car will not connect. This has been happening for a few hours now

Resolved! Traveling

I will be traveling soon overseas , and the country I will be arriving require me to download an app that I must present my information when arriving at airport. Is Is possible to turn on phone and the app as well when I arrive?

lost phone

Resolved! I need help from customer service person to see if my phone can be tracked.

Calls dropping

I cannot make out going calls. When i dial a number as soon as it connects, the call drops. Happening for about 30 minutes, with no success

Phone

i tried to bring my phone number from Telus now this has all stopped working

Resolved! Transferring Number from Public Mobile to Freedom

Freedom can not port my number from Public Mobile and said that my number does not belong to Public Mobile. What should I do? Anyway, this is only a prepaid number. Thank you

Resolved! Locked out of account but line is still open

My brother is locked out of his account, even though the line is still open and credit card automatically charged monthly. He tried to wait for 3 hours to try to reset his password but still locked out. He has no way to contact public mobile so here ...

Overpaid

I overpaid to top up account to change my plan and added 1GB of data that I did not need to do. Would like a refund for $15 add on and the $50 overpayment. Thank You

Resolved! new sim card activation

I lost my old sim card. Bought a new card and cant receive the activation code as the options are only to text to the old # or to email code to my xxxxxxxxxxxxx email that I do not know where or how to access that email? Now after several attempts I ...

HELP

I'm on the 15/month plan and my text messages aren't sending, pictures aren't sending etc... Also I can make calls but not receive calls--it goes straight to my voicemail

Resolved! I was charged twice on the March 1 2022.

Hey, team could you please check and revert one of the transactions.I doublechecked with my bank - they see 2 different transactions with different ids - so bank insist on two charges.However I do not see it in my Public mobile account -- there is on...

What should i do when i loose my SIM card?

Resolved! Price increase for 10 dollar plan

Hi can anyone confirm this 3 dollar price increase for the 10 dollar plan, I haven’t received any notice, thanks.

Resolved! How to know when to insert PM Sim card and take out the old one after activating?

Resolved! is it free to call 1800/877/88 xxx xxxx

is it free to call 1800/877/88 xxx xxxx? I am on $15 plan. 100 mins is free each month.

US Roaming Add-on Review

I recently took a trip down the US east coast from Maine to Key West and back. I decided to buy the US roaming add on(s) and thought that with all the questions about stopping 3G service in the states, I would let everyone know my experience. YMMV I ...

Payment

Trying to pay with my registered credit which auto pay set up but it not working?

Resolved! Changing phone number

if I want to change my current phone number is it a simple process that I would take care of my self, and if so is there a charge for number changes?

Resolved! Promotion not applied

Hi guys,I finished setting up an account March 11, and forgot to put the promo code (12MONTHS2GB) in. Tried applying it to my account but it says it's invalid. Steps from here?

Resolved! Can't Access Account Without Access to Email or Access Email Without Phone

I forgot the password I used for both. Its been a few months since I last logged in and I dont have the phone anymore. The PIN recovery Doesn't seem to work nor the Can't Verify option. Nothing loads after I click "Verify" so I cant even submit a ...

Incoming calls issue

I am having issues with receiving incoming calls, when I try calling my phone with another phone my phone doesn't ring, but when I try to make a call from my phone the call goes through. I have tried removing and reinserting the SIM card, but this on...

Resolved! No servis

I ported out from telus my phone said no servis i waited called telus port out succseful still no servis bought new sim tried that no servis changed number no servis tried the sim in annother phone no servise reset carier setting no servise any sugge...

Resolved! Customer Support

There's no way to reach customer support. I am unable to make an online account because the website doesn't send me the six digit number.....it just keeps repeating that I have successfully setup the 4 digit code. The code that I setup at Walmart The...

Resolved! Locked Sim Card

My phone says "SIM CARD IS PUK-LOCKED" I have 3 trys left or it will disable my sim card forever what do I do, I dont know any codes.

why the website Browser

add on payment charged extra

Hello there,I was trying to add addons for US roaming. US roaming talk $8 , US Roaming Text $8 and US Data $15. my questions first addons does not show in my account overview. The second question I was trying to pay from my browser I got charged mu...

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