new sim card activation

[gavinjohn]

I lost my old sim card. Bought a new card and cant receive the activation code as the options are only to text to the old # or to email code to my xxxxxxxxxxxxx email that I do not know where or how to access that email? Now after several attempts I get a error to try again in 22h. So frustrating. I need Help. the chat box does not give me good solutions.

Gavin

[esjliv]

@gavinjohn 

Here is the direct method to request a SIM Swap with the Public Mobile Customer Support Agents (CSA) via SIMon: Submit ticket for a SIM SWAP

type "contact us"

type "click here to submit a ticket"

then, log in with your community account credentials

[softech]

@gavinjohn  So, you have no access to the email registered with Self Serve My Account?  It is a good idea to ask PM to change your email in the same time.  

[darlicious · Accepted solution]

@gavinjohn 

Contact customer support to perform the sim swap for you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #