Has anyone had any luck getting a manager to call them back regarding a terrible customer service issue? I've submitted 4 tickets now and have not heard back at all.
I'm trying to downgrade right now and the plan I want doesn't come up as an option when I try to change my subscription. Only higher cost plans show up. I'm waiting on a CSR to contact me right now to find out what my options are. I'm thinking I may ...
I did and unfortunately “Iona” ignored my request. It’s been several days and I have had no reply. I’ll do some digging myself. Thanks for your response.
Thank you. I found the solution as instructed below. I just had to choose the actual eSIM first before being able to change the settings of each. Thanks for your help!
