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Hi everyone,I'm running into a billing issue across multiple accounts that auto-renew on my card. The payments should have gone through, but didn't, and now all accounts are suspended.When I try to pay manually, it says "try again later." I've confir...

Priority · 03-30-2026

I'm writing to report a couple of issues I've been experiencing with the system today.1. Password Reset Loop: When attempting to reset my account password on an existing Public Mobile Account the process doesn't confirm a successful update. Instead, ...

Priority · 08-15-2025

Hello Community, I have a few concerns regarding this Network Upgrade. The messages and calls Telus is making to Public Mobile Users is concerning not only me but some of the Friends & Family that I have referred.Here is the message below.'Public Mob...

Priority · 05-10-2024

How long will it take for an e-SIM to Activate on an iPhone 14?I installed it, and it's said activating for over 10 minutes. Tried restarting the phone and airplane mode, but neither worked.Still SOS Only/Activating in settings.

Priority · 04-08-2024

Why is this Account refusing to use the Available Funds and show that the subscription has been updated for another month?It took foorever to load but when when it did finally sign in, it asked me to subscribe with Current Plan, or new one. I do it w...

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I tried 3 cards and it won't even update them on the Accounts to try processing payment. I do not have access to vouchers today, and a few of my referrals who also have billing days today are having the same issue so its not just me.

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For over a year this hasn't been a problem. So I do not see why it would be now; and if that was the case why won't it let me manually process the payment and update the card to a different one on any of these accounts.When I try updating payment inf...

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Additionally: I have tried on multiple devices, no browser is working to process these payments and neither is the app.

Priority · 03-31-2026

Thanks for the warm welcome, I am not very active here anymore because I work alot.I had tried CIBC Cards, and normal Visa Debits to no avail; even tried my Koho Mastercard which ALWAYS works, and it didn't either. An hour after my post here, the Pub...

Priority · 03-30-2026

Yes, as stated I have tried on Multiple Devices and Browsers, including incognito and Private modes to no avail.This specific Password Loop Issue has been occuring for over a week now, but eventually confirms it was successful after about 5 times of ...

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3G Shutdown.

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Suspended with Funds?

Re: Payment Issues

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Re: Payment Issues

Re: Issues with Password Reset & Payment Processing

Re: Issues with Password Reset & Payment Processing