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***thanks for everyone’s reply***double payment pr...

by wennywenny2021 in Get Support
2 hours ago
2 hours ago
I have autopay enabled. March 14 was my payment day, and on that day, I downgraded my plan from $25 to $15. I was charged twice that day, for $25+tax AND $15+tax. Can someone please explain to me how...
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  • Labels:
  • Payment

Boston USA roaming

by c_herrera in Get Support
3 hours ago
3 hours ago
Hello I'm going to Boston for 5 days and I've been reading posts about US roaming. It says: to manually select T-Mobile as the preferred network for the phone to work. Can someone explain how to do ...
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  • Labels:
  • Add-Ons

Is the $15/month 3G plan unlimited minutes?

by TheTechRobo in Get Support
yesterday
5 Kudos
yesterday
5 Kudos
On Tuesday, I bought the $15/month 3G plan (here) . On the website it says that it has "unlimited Canada-wide minutes", but on the self-serve page it shows "100 Minutes Canada-Wide Talk". Is this int...
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  • Labels:
  • Plans

Swap SIM Card

by lenstokes in Get Support
3 hours ago
3 hours ago
My wife has lost her sim Card while on vacation and has purchased a new one. She has attempted to activate the new sim using her existing phone number but the systems does not allow this.   An...
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  • Other

Voicemail

by Thamir in Get Support
8 hours ago
8 hours ago
Hi, How can I delete my voicemail greeting. I recorded by mistake. I know how to re-record but I don’t want to have greeting on my voicemail. I want to have this ( you have reached mailbox no. x...
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  • Other

sim card not working...cell phone says sim card lo...

by tom21 in Get Support
a week ago
a week ago
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  • Other

Sudden inability to receive or send files

by pubmonewbie in Get Support
6 hours ago
6 hours ago
This may have started on Wednesday 29th, but I'm having issues with sending or receiving image files on my Samsung A53. No issues for years, then I'm suddenly unable to send pics or open them, they s...
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  • Service

changing plans mid month amd rewards

by CB51 in Get Support
6 hours ago
6 hours ago
Existing customers....do you retain rewards (auto pay and years $ discount) if you change plans before renewal date?
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  • Plans

phone not working

by Ladybug0473 in Get Support
6 hours ago
6 hours ago
My name is sxxxxx dxxxx and im trying to pay my phone bill. but im unable to use 611 and that's what im stuck on it keep's hanging up. and telling me to convert to sim    Edit by Dunkman:...
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  • Labels:
  • Payment

Help

by Tonypmontague in Get Support
2 weeks ago
2 weeks ago
How do I talk to an agent?
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  • My Account
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