08-06-2015 03:51 PM - edited 01-04-2022 01:51 PM
08-07-2015 04:01 AM
08-06-2015 09:24 PM
Yep, I believe that a Plan, OR Plan(s) is required to plug this gap, and then, without any Doubt, Public Mobile will be Showroom Worthy
08-06-2015 09:21 PM
Agreed.
08-06-2015 09:19 PM
See, That's what is needed. Further Clarification, System tweaks, Additions to the options that can certainly save PM from the flood of angry ppl who might NOT have full awareness. This can certainly lead to high debates
08-06-2015 09:16 PM
Oddly enough given how often this problem occurs, the Change Plan screen does actually say all this. Perhaps just not as simply as needed.
08-06-2015 09:16 PM
SO, Example: Let's say, you have Plan C, and you want to Downgrade to Plan B, and Plan C costs $45, and Plan B costs $35, and you have $60 in the System previously, IF you FAIL to UPdate your Plan to what YOU want for Next Month BEFORE the Midnight Deadline, teh System WILL PROCESS your PAYMENTS AUTOMATICALLY for next MONTH, FOR PLAN C instead OF PLAN B that you wanted to GO TO
THAT'S what I was trying to explain. Hopefully this makes sense
08-06-2015 09:11 PM
That's what I am trying to get to.
If you EITHER downgrade OR upgrade your plan, PRIOR, to renewal Date, you end up wasting $$$ if you do so with 15 Days, example still left PRIOR to renewal date.
IF ppl wanted to Up OR Downgrade their plan(s), They should do so, IF you have a CC attached and Auto-Pay is enabled, Prior to 12:00 Midnight of their Plan Renewal date, so to avoid paying for same plan they're wanting to Up/Downgrade from
If using Voucher, Then if after 12:00 Midnight, though Plan is Suspended, your NOT losing $$$ for that, UNLESS you have $$$ that's already sitting in system
08-06-2015 08:59 PM
I would like some clarification concerning add ons. My understanding is that getting them initially, or paying as they run out, does not constitute changing my plan and therefore no change in the due date for next payment?
Unfortunately for Janet, it appears she changed from unlimited calling and texting to texting only thereby triggering an extra (from her point of view) payment. She is also missed the fine print that calling add ons can ONLy be purchased if one has a calling plan.
This confusion is super annoying to novices, especially when they think they are "downgrading'"to save $. If I had not been tracking the community for some time before signing up it would have caught me too! 😞
08-06-2015 05:42 PM
@Martin, I am trying to explain to them of this, IF they had a CC attached and Auto-Pay was enabled. This has been an issue for PM, and that is something I am trying to inform ppl about. If they're using a voucher, then that's diffferent. If $$$ was in system already, after Midnight the funds would be used to pay for another 30 days. Plus, The way the billing cycle workes, as I have experienced, is that IF My Renewal Date was Sept 1, If NO $$$ is available, ACCOUNT is Suspended at 12:00/24:00 am, MIDNIGHT, Sept 1, NOT Aug 30
08-06-2015 05:33 PM
08-06-2015 05:07 PM
YES.
If your Renewal Date is on the 10th of Aug, example, Change plans on Aug 9th BEFORE Midnight of Aug 10th to AVOID being charged 2x
08-06-2015 05:06 PM - edited 08-06-2015 05:08 PM
Hello,
If you changed your plan to text only, the reason that you cannot call out (and receive calls) is that you do not have Talk as an option. There is no point in adding the Canada/USA add-on or the International add-on which includes calls to Canada and the USA. Why? Your plan does not include Talk. I suggest that you wait until the morning of your plan's due date (no later than 6 am EDT) to change your plan to what you want it to be. If you change your text-only plan before the due date, there is no refund, carrying-forward or proration of that plan's unused days, which is clearly stated on the warning page.
I hope that my answer has addressed your concern.
08-06-2015 04:32 PM
08-06-2015 04:30 PM
08-06-2015 03:58 PM
If you wanted to switch your plan, if Renewal date was, Aug 10, Switch plan(s) on Aug 9 before Midnight of Aug 10, to avoid paying 2x
08-06-2015 03:56 PM
Hi. What was your previous plan? When was the Renewal date roughly? Also, PM is a Prepaid Carrier.
If you had, Prov-Wide Talk, and you chose Canada-Wide Talk, and your billing Date was, Aug 4, example, Switching would mean paying Full Price for Canada-Wide, and Renewal Date cycle reset to today's date, example