https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection
By coincidence I learned earlier today that public mobile has finally implemented additional porting protection for its customers. With no announcement or notice I only learned that the following information has been added to the help articles when @computergeek541 supplied the above link to me after I posted asking for clarification from @Catherine_T as i thought this had already been in place.
Curious to see how public mobile customers would learn of this long overdue change to add additional security to their accounts and phone numbers I googled it. All that appeared were old questions from the community that if viewed would not install confidence....especially if you were a new potential customer. Next I typed in the search bar in the community the same question "Does public mobile have porting protection?" Again only mostly old questions with outdated information showed up not a single reference to the newly posted info in the help articles. This should be the first thing to pop up when you put the two words "port protection" in the search bar.
Here's hoping this post/thread will help educate pm customers on this new and welcome change on behalf of public mobiles efforts to improve our service and our account/phone#'s security. Bravo Public Mobile! Keep up the good work.....we appreciate it....or at least I do!
Porting your number to another service provider
To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent. The SMS text will read as follows:Public Mobile Message: We’ve received a request to transfer this phone number to another service provider. To approve or cancel the transfer, please visit this link.Please note that you must approve or cancel this transfer within the next 90 minutes. If we don’t receive a response within this time, the number transfer request will be automatically cancelled. Thank you.If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this and type in “port issue”. This will put you in touch with our moderator team who will be able to assist you.
Edit: Ok so a few days go by and every thing changes again....so here's the update public mobile customers no longer have any extra port protection against fraudulent porting by criminals just the respond to the text.......heres the official word and just ignore everything in the green and above the green and just read what's in red below........
To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent. The SMS text will read as follows: Hey, it’s Public Mobile. We received a request to cancel your account and transfer your phone number to another carrier. If you requested the transfer, no action is required. If you did not make this request, please immediately open our chatbot via this link bit.ly/2GF1pHW and type in “unauthorized port”. This will put you in touch with our moderator team. Free msg.
