I am not getting any response from the moderators. There are like four of them right now and no one has read a single PM message since I activated by public mobile four days ago
Where are you guys? @Jeremy_M, @Shazia_K, @Mary_M, @Saray_O, @Caroline_D
i know a lot of people are waiting for like two weeks just to get their number ported so I am at 4 days right now so how long will it take mine to get done, a month? Two months??
this is ridiculous. I have never had such a bad customer service experience. Moderators atleast need to make a posting telling everyone that there is a back log and delay but they are all silent. They have time to respond to some postings but they cannot deal with their PM messages. I don't understand why pick and choose to do what you want instead of helping customer who want your service. If you keep ignoring them, then they will just leave and go to another phone company.
public mobile has become an online community but that is not helping the customers. They should go back to the call Center. Atleast you can call and even if you wait like a hour on the phone, it will get sorted that day not four days or weeks to get the service.
To have to wait more than three days to get your account sorted out, is bad customer service and you will lose a lot of customers if this continues. I am trying to be patient but how long? Right now I am paying for my chatr and public mobile. My chatr payment is due in December which is coming soon so you want me to keep paying for both services and lose my money. I am sorry but I won't let it come to that. I will cancel with public mobile because I rather have better customer service and less attractive plan than bad customer service and an attractive plan.
i have written all this but will any of the moderators do something about it? Of course not , I will have to keep waiting just like others who are waiting even longer than I am. This is ridiculous and frustrating.
Hussain
