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Maryhogan126
Great Neighbour / Super Voisin

Re: Can someone please tell me how to reach a moderator?

I’m advising you that we removed port protection, this is the most frustrating thing I ever did. 

kb_mv
Mayor / Maire

Re: Can someone please tell me how to reach a moderator?


@Maryhogan126 wrote:

I’m advising you that we removed port protection, this is the most frustrating thing I ever did. 


@Maryhogan126 Who are you directing this at? Are you speaking on behalf of public mobile? Can you elaborate?

joelegault
Great Neighbour / Super Voisin

Re: Can someone please tell me how to reach a moderator?

 
gblackma
Mayor / Maire

Re: Can someone please tell me how to reach a moderator?

@joelegault 

There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Mike40999
Great Citizen / Super Citoyen

Hi moderator!!

Ok thanks for letting me know

 

 

edited by computergeek541: customer information removed

z10user4
Mayor / Maire

Re: Hi moderator!!

 @Mike40999 

Everything's slower these days. I'm at a month now waiting for something out of the states.

 

Edit: and what gets delivered overnight for free? Or second day? Give it at least a week.

Re: Hi moderator!!

@Mike40999  Instructions for contacting the moderarors were provided earlier in the thread. Sorry, but sim cards often take more than 2 days to arrive. Public Mobile says generally up to 10 business days.  Also, please do contact the moderators now to change your PIN. The information that you posted is enough for someone to steal your phone number by moving it to a different carrier.

ZOHREH55
Great Neighbour / Super Voisin

Re: Can someone please tell me how to reach a moderator?

Hi i need my account number.

Triguy
Mayor / Maire

Re: Can someone please tell me how to reach a moderator?

Log into your self serve account and it is on the top right hand corner.

If you still need to contact a moderator.

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
darlicious
Mayor / Maire

Re: Can someone please tell me how to reach a moderator?

@ZOHREH55 

Its also on your welcome email from public mobile.

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