locked out of my account and changing service providers

[ByeByePublicM]

Last month I was locked out of my account because I incorrectly input it at top up number.  So this month I'm changing service providers but public mobile won't respond to request to release my phone number. they won't issue the text I require to do that.  After three tries and now a day and a half without service.  How do I compel public Mobile to release my phone number

[HALIMACS]

@ByeByePublicM     Use this guy's method to "compel" them:

[esjliv]

@ByeByePublicM  - if Public Mobile will not release your number than you are probably in suspended status.

To active your plan so you can port out the number, you can also top up your account with vouchers, if you want to activate the current plan.

See how to make payments with vouchers/recharge here: https://www.publicmobile.ca/en/on/get-help/articles/voucher-payment-options

[Yummy]

If you missed a payment, your account is temporary suspended. Your account has to be active in order for porting to work.

If you cannot log in into your self-serving account, try forgotten password. Get ready to provide security answer.

If nothing works open a ticket with PM or contact agent directly for assistance.

Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented.

- Send a private message to the CSA-agent by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@ByeByePublicM   do you have an active service?  Your active service has to be active before you can port you number away.  

if you do not have active service, you will need to re-activate the account first and then request porting from your new provider again.  To save the cost , you can change to a $15 plan first and reactivate with it.

You still have access to your My Account?  If you have forgotten, you can have it reset first:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

If you have active service with PM at the moment, you can open a ticket with PM Support by direct message using Method 2 above