@tgreek7
Know your target audience and decide how hands on you want to be....? If you know a possible referral is tech savvy, a hands on d-i-y type who likes to save money, takes care of their phone to get long life out of it and is a little more laid back and takes things in stride then they are a good candidate for pm who will stick around for the long run and after a bit of a run down of how it works around here will be fine on their own. The low maintenance referral that you might text once or twice a year when the holiday gifts arrive or pm offers some great new plans.
I have a few of these kind of referrals that may have contacted me once in 3 years with a minor issue that I tell them how to fix or if it's an account issue I tell them what to ask for to get it fixed and they contact customer support on their own. I keep them up to date on any big changes at pm like the new self serve accounts, the new "4G" plans with large data buckets, the introduction of the points program (although my most tech savvy referral was duped into switching to points before I got to him...go figure?!!) and so on.....
Most of my referrals fall into either partial management or full on account management because they are either tech savvy enough to manage their account and services but I handle their customer support or completely non tech savvy and have never logged into their self serve accounts and pay for their services by pm voucher via 611. I have to manage their accounts, handle any customer support and micro manage to a point that some of them I have to actually take their phone and reply to texts like the holiday gift offer for them or dismiss an Amber alert for them. A few of them have gone weeks without service without even noticing because they use their phones so little.
Luckily in the whole scheme of things they have very few actual issues with their services but can be a lot of work at certain times of the year like the holidays if they didn't get their holiday gifts automatically added to their accounts. But they can be the easiest referrals to get because they only need basic services, a working phone and more than anything are happy to be paying $25 or less on their phone bill. They are the easiest to keep if you don't mind putting a little extra work into helping them maintain their mobile service when needed a few times a year.
So knowing who your target audience is.....so that they remain a public mobile customer and continue to allow you to earn your $$ rewards or point rewards is the key. Of the 35 or so referrals I've made spread over my two accounts and the bf's I've only lost 3. My first 2 who were expected as they were an American couple here as tourists and a 3rd at my own hand for mixing up the timing of the 90 days of suspension but despite losing that referral/account I redeemed myself by getting them a wicked stacked promo deal 8 weeks later.
If you make sure you keep on hand a stock (or stack) of Sim cards (at 2 for $10 from pm) and you become the defacto "retail activation" and help referrals activate, ensure they get the best promotions, enter the promocode and referral code (yours) correctly, use your credit card to activate if needed and replace it with a $0 gift credit card in their self serve as you show them their account and help port in their phone number if needed after activation (to insure their Sim card has all its working services first) will help get your referrals started at pm on the right foot and good basic understanding of how their accounts and service work. They will be more likely to stay with pm and the closer you will get to that $0 bill or multiple $15 bill credits to get to a $0 bill!! 😁🤪🤑
