My reply is "meh, sorta".
Lots of good stuff, but far too many long-standing issues to say they rock. Off the top of my head and in more or less no specific order:
1) US Roaming Texting add-on expiry bug causing you to lose (permanently) all inbound SMS messages for a period of 12-24 hours after your add-on expired. Bug has existed since introduction of the roaming add-ons in Nov 2016.
2) Confusing and non-intuitive two-step add-on purchasing process. Issue has existed since I joined in fall of 2015, likely since PM began.
3) Confusing and too verbose status messages visible on account during renewal process. Issue has existed since I joined in fall of 2015, likely since PM began.
4) Inflexibility of US roaming start dates, duration, and inability to pre-purchase or stack them. Limitation has existed since introduction of the roaming add-ons in Nov 2016.
5) Lack of roaming issues anywhere other than in the USA. Limitation has existed since PM began.
6) Lack of payment options; autopay failures; fussy credit card adding page; fussy activation page;
Oh God so many more. Maybe I'll come back and add more later. 🙂
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