Porting

[Brandon19]

How do I port a number out of public mobile to another provider?

[slusagm]

you will need PM to help to check if it was porting or actual activation problem

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Brandon19]

Hey! 

Thank you for your reply. We did all what you said but the text did not come through... has anyone had this happen before?

[Dunkman]

@Brandon19 

Here is some additional information:

https://www.publicmobile.ca/en/get-help/articles/porting-out

[slusagm]

Make sure your PM account is active.  login and get the account number from Profile page

Activate your new account with another provider and give them PM account number 

Within 2 hours, PM will send you a text and you need to  reply Yes within 90 minutes to approve the port 

The within another 2 hours, the number will be ported to your new provider