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Indeed, we don’t have enough information here. I understood the OP may have recently moved from here to Telus, and maybe hasn’t yet ported their number? That may or may not be the case, as there is a missing word in their initial post.

softech · ‎02-03-2023

@Marksmitt

You lost your iPhone , how about the PM account? you stop paying I guess? How long you have stopped paying?

darlicious · ‎02-03-2023

@Marksmitt

Did you sign up with telus to get a new phone? If your account still exists here and it hasn't past 90 days since it had paid service then you need your account# from your pm account and talk to telus about how to port out from an inactive pm account.

computergeek541 · ‎02-03-2023

@Marksmitt wrote:
Hello I recently lost my iPhone with and now I’m with Telus can I get my old number back

You will need to buy a new SIM card and a new phone. There's isn't anything more that you would need to do.

Handy1 · ‎02-03-2023

@Marksmitt If it’s been less the 90 days yes reactivate your old sim

and port to Telus

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and you plan renews today / tomorrow you can ignore this suspended notice

HALIMACS · ‎02-03-2023

You can try.

Ask TELUS, since they own public mobile, there's a chance

Community

Lost my iPhone