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Deerows
New in Town / Nouveau en Ville

Sim card transfer

how do i change sim chips? 


Accepted Solutions
dabr
Mayor / Maire

Re: Sim card transfer


@Deerows wrote:

how do i change sim chips? 


@Deerows   You may want to read this announcement from PM for changing your SIM:  https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/...

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dabr
Mayor / Maire

Re: Sim card transfer


@Deerows wrote:

how do i change sim chips? 


@Deerows   You may want to read this announcement from PM for changing your SIM:  https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/...

View solution in original post

darlicious
Mayor / Maire

Re: Sim card transfer

@Deerows 

If you are unable to complete the 2FA portion of performing a sim swap in your self serve account you can still have the moderators perform it for you by contacting them by submitting a support ticket via simon by putting " sim swap" and "human"  and following the prompts to submit your ticket or by sending a private message and the info to verify your account.

 

 

S--S
Mayor / Maire

Re: Sim card transfer

@Deerows 

 

visit Here for more information.

 

How To Change Your SIM Card

the SIM change functionality has been re-enabled in My Account, now with an additional security step: 2 factor authentication to further protect against SIM card fraud.In order to change the SIM card associated with your account, you must now verify your request through a one-time security code that will be sent via SMS or email.To change your SIM card, please follow the below steps:

  1. Log into your My Account
  2. Go to Plan and Add-Ons > Change SIM Card
  3. Enter your new SIM card number
  4. Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, or via SMS to your phone number. If you do not have access to your phone or cannot receive SMS, please select the email option.
  5. Check your email or phone for your security code, and input the code into the page
  6. Click “Verify Code”

Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent by submitting a ticket.

  1. Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set!
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