@pmuser1990, yes I do like the brand but that does not mean I condone everything that they do or don't do. I do call try to call it fairly like a referee. If you look through the recent posts you will see that I have been one of the more critical customers calling for Public Mobile to officially provide an announcement concerning their ongoing software problems with details on the impact to the customer base and their remediation plans to minimize further customer inconvenience. So far the request continues to be met with indifference which I believe is absolutely inhumane. My suggestion to you and other affected customers is to initiate a CCTS complaint. This is Public Mobile's knowledge base on this remedy.
BTW, the moderator team is not to blame for the problem. They are short handed and can only do so much when there is a bow wave of interactions.
I called CCTS to reverse the credit card transaction. They told me to contact the merchant first. So contact Public Mobile? Haha this must be a joke.
When you put in the complaint, treat your private message as the attempt to reach out and have your problem resolved.
I'm very sorry to hear about your payment issue, rest assured that your request from yesterday did not go unnoticed but due to a higher number of private messages we are currently experiencing a delay in responding back.
I will personally take a look at this for you but I request you not to post any profanity on the community as this is going against our community guidelines. Also, sending multiples messages for the same issue will not prioritize your ticket in the queue as it will send it back down as a new ticket and results that you will have to wait longer which we don't want of course!
Please wait for my private message.
I’ve been trying to get a hold of a moderator since yesterday and I still haven’t got any response
I am sorry for the long wait, rest assured that we are not ignoring you 🙂
We will reply shortly.
Thank you for your patience!
I also have the same problem registered with auto-pay I have 3 lines with public mobile and not one of them is working checked with credit card company and all is good on their end this just sucks never have I experienced such terrible service tried to access my account that doesn't even work I think it's time to switch provider