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Good Citizen / Bon Citoyen

Change Plan Technical Issue

Hi there,


Hope someone can help with an issue I'm having.


I am on the $10 off $40/3 months plan, and now I want to change to a new plan. When I try 'see more options' I encounter this error message : 


HTTP Error 403.14 - Forbidden 


Has this happened to anyone before? How can I change from the 8.5GB to the 4GB plan?


Many thanks,


Town Hero / Héro de la Ville

Re: Change Plan Technical Issue

I had this error yesterday when I was choosing my number, it appeared to have timed out. You could try logging out and in again or use a different browser and see if that helps.


If you are still unable to change the plan submit a ticket to the moderators by clicking on the green ? in the bottom right corner.

Mayor / Maire

Re: Change Plan Technical Issue

@SonjaAll the plans are on the front page now. Dont' click on See more options and pick from the list, it will be fine (There are a lot less plans to pick from since you selected your plan).



Screen Shot 2019-12-01 at 12.18.58 PM.png




Mayor / Maire

Re: Change Plan Technical Issue


Website also can be finicky.  Trying a different web browser, clearing cache or incognito mode sometimes works.  Chrome incognito seems to work well with this site.  Or give some time in between attempts.