Account Reactivation

[ragtopshtang]

I tried to reactivate phone before 90-day suspension period expired ... loaded funds into account and the phone still does not work.  What am I doing wrong?

[Lieux]

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@ragtopshtang wrote:

Yes I clicked on the reactivate button but it still did not activate.  Should I try another SIM card and then if I do, can I apply the funds on the account?

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No. You will loose your money...So you can see your funds in your account? Did you try to put your service on lost/stolen?

[ragtopshtang]

Yes I clicked on the reactivate button but it still did not activate.  Should I try another SIM card and then if I do, can I apply the funds on the account?

[ragtopshtang]

Yes there is enough funds in the account

[mimmo]

you can try the lost stolen trick. 

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118#M24562

[Anonymous]

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@ragtopshtang wrote:

I tried to reactivate phone before 90-day suspension period expired ... loaded funds into account and the phone still does not work.  What am I doing wrong?

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Did you click on the Reactivate button also?

Assuming you put in enough funds to cover the plan cost you were last on.

[computergeek541]

@srlawren 

This question has been moved to be in its own thread.

@ragtopshtang , does your self-serve account now says that your plan is "active"?

[srlawren]

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@ragtopshtang wrote:

I tried to reactivate phone before 90-day suspension period expired ... loaded funds into account and the phone still does not work.  What am I doing wrong?

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@ragtopshtang for starters, you're replying to a thread that has nothing to do with your issue.  @computergeek541 or @mimmo could you please break this out to it's own thread?  And it should be in self-serve probably, not in phones & hardware.