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Town Hero / Héro de la Ville

When the community rewards $ show on your transaction history?

Today is my billing date,from the transaction history I don’t see the community rewards $,from my last payment my community rewards $ showed on the December 16,does every month the community rewards $ will show on 16th ?


Accepted Solutions
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Oracle

Re: When the community rewards $ show on your transaction history?


@Jackhyf63 wrote:

@ShawnC13 Thanks 🙏 but I want ask i got Community rewards  25%for December  , from payment transactions it was showing on Jan16 or another day?


December rewards would have been put in your account prior to January 16, 2019.  I am not sure of the exact date they were put in this month


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click the "?" in the bottom right to create a trouble ticket *

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Mayor / Maire

Re: When the community rewards $ show on your transaction history?

They calculate who gets rewards between the 1st and 6th of the month, it should show up then if you recieved any. It's not guaranteed and changes every month.

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Oracle

Re: When the community rewards $ show on your transaction history?

@Jackhyf63, the community rewards are announced usually at the end of the first week of the month.  You should see the community reward showing in your self serve portal following the announcement.  The actual payout of the reward takes place on the night of renewal, where rewards and converted into account funds and applied to the payment first.  Any remaining costs are then paid using the credit card on file if auto pay is enabled. 

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Oracle

Re: When the community rewards $ show on your transaction history?


@Jackhyf63 wrote:

Today is my billing date,from the transaction history I don’t see the community rewards $,from my last payment my community rewards $ showed on the December 16,does every month the community rewards $ will show on 16th ?


You were awarded a community reward for the top 25% last week.  It should be showing in your account overview page with that value.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click the "?" in the bottom right to create a trouble ticket *
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Town Hero / Héro de la Ville

Re: When the community rewards $ show on your transaction history?

@ShawnC13@will13am@Alex888 Thanks for quick reply.

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Town Hero / Héro de la Ville

Re: When the community rewards $ show on your transaction history?

@ShawnC13 I don’t find any community rewards $ shows on the account overview 7CB81631-F685-4731-875D-7A73B4FB8652.png

 

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Model Citizen / Citoyen Modèle

Re: When the community rewards $ show on your transaction history?

 You might want to contact a mod.

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Oracle

Re: When the community rewards $ show on your transaction history?

@Jackhyf63, your renewal was already done this month.  Remember it is a 30 day plan not a month so the renewal date changes most months. As you can see next month your renewal date is on the 13th of February.  If you post a screen shot of your payment history or even look at it you will probably see the community reward posted on the last payment.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click the "?" in the bottom right to create a trouble ticket *
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Moderator

Re: When the community rewards $ show on your transaction history?

Hey @Jackhyf63 

 

If you have any doubts about your Rewards, you can always send us a private message. We'll be more than happy to review them for you 🙂

 

Best regards,

Ashley

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Town Hero / Héro de la Ville

Re: When the community rewards $ show on your transaction history?

@Murco@will13am Thanks again,I will sent message to MOD.