I've been a customer for a while and did not recieve the Autopay Reward this 90 day period, I have been recieving it previously, I changed nothing about my plan so was surprised when the bill came and I was charged a higher rate ($6+tax). I submitted an email through the 'help' section a week ago and got no response. I called the phone number but it's just an automated machine.
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This could probably be some kind of a glitch. Hopefully the staff members will look on this.
Good morning @vol
Thank you for letting us know!
I'll be more than happy to help you rectify this - send me your phone number by private message.
Also, if you sent an email through our contact page, an agent will respond shortly.
@Mary_M I have had the similar issue with my pay cycle. My credit card is showing that I have been charged $126 whereas after applying rewards, it should have been $120. Can you please look into it? Thanks
I have a similar issue too.
I signed up for the fall promo $120 plan, and just made the first payment, but I was charged $127, and I have my auto payment set up.
Please me with your Public Mobile phone number and account number, and I will look into your Autopay Reward issue.
Thanks for your patience!
Hi, I am enrolled to an autopay feature. My ppan is just $10 coz I dont used much. This cycle, the $2 reward was not applied to my account and was charged for full plan. Please see attached screenshot. Hope you can help me.