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Ra2
Great Neighbour / Super Voisin

0 usage of data

Why my phone is not using public mobile data? My phone is using free wifi but not data plan. Why?

KMG
Deputy Mayor / Adjoint au Maire

Re: 0 usage of data

What type of phone are you using?  Have you configured your APN settings?

Ra2
Great Neighbour / Super Voisin

Re: 0 usage of data

Thanks! I am using Risio. I know nothing about APN settings. Can you walk me through the process?

 

Mayor / Maire

Re: 0 usage of data


@Ra2 wrote:

Why my phone is not using public mobile data? My phone is using free wifi but not data plan. Why?


And do you have a data plan and is your data setting on?

Y'know the obvious questions like..."is it plugged in?" Smiley Happy

There's a search bar above here too. Type in - apn settings - and you'll find all kinds of useful information.

Ra2
Great Neighbour / Super Voisin

Re: 0 usage of data

Thanks, KMG! I found how to fix APN from google. Thanks to your suggestion. 👍