create a FAQ page

[mimmo]

Hi it would be great to have a FAQ page that answers some of the most common questions people have especially new PM customers or at least some sticky posts especailly for new PM members.

two small examples:

• many people saying recently can't recieve calls when porting and the answer is simply you need to wait upto x hours before getting "worried" about a porting a number  and explaine that porting is a process and some things happen first and others later (ie making and recieving calls) 
• what are the apn settings (i know there are a couple good posts about apn, but might be better if they are right there instead of looking for them.
• I'm sure there are other as well

[PhoneSeeker]

That would be an excellent idea! Perhaps the FAQ can provide links to various threads as well containing the relevant info, otherwise the important information/threads are usually burried deep in the forum.

[stonechucker]

There is already a knowledge base on the community main page.  

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/tkb-p/knowledge_base

There are also search functions that you can search out your issue by keywords.

its like a mini Google or something similar.

[mimmo]

Thanks stonechucker for the link.  I always skipped by that board and am sure many others did as well.  especially since the latest topic doesn't sound "interesting".   Maybe it could be mover to the top and even renamed to "read this first " or "answers to common questions"  

[Korth]

I have several friends who were initially disenchanted by PM because (to them) a simple "Getting Started, what you need to know and what you need to do" FAQ page is much less intimidating than combing through a wiki-like Knowledge Base stuffed full of "technical" articles.  I know some of them would never have become PM subscribers if I hadn't handled their "technical" details for them.

Although I'm basically the opposite: I tend to immediately skip past annoying FAQs and Quick Start guides and dive right into the good stuff - I want hard facts, hard tech, hard specs, I want to know all the options and details and quirks and hacks.  That being said, it's always a real time-saver to have a big lazy link full of enough information to know how to get yourself started.

[Brooke_C]

Hi @mimmo,

Thanks for the suggestion! As others have mentioned in the below comments, our 

Knowledge Base Articles include a lot of answers to FAQs and, if you are unable to find your answer there, then you are also able to type something into the search bar in the Community. 

That being said, I think there is an opportunity for us to make it easier for Community members to get answers to basic questions more quickly. We have a couple of things in the works right now to do this, including our new bot Simon!