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Hey Community,   As you know, our Community  is the place to get all the Public Mobile help and support you need! The Community is also the place where you can get assistance from our awesome Community Moderators when needed
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  There are four different types of Rewards that Public Mobile customers can earn on eligible plans:     Loyalty Reward: You can earn Rewards for each year you stay with Public Mobile for up to 5 years. AutoPay Reward: You can earn Rewards for signing up for pre-authorized payments using a credit or VISA debit card. With AutoPay, you never have to worry about missing a payment.  Refer-a-Friend Reward: You can earn Rewards when the friends you refer become Public Mobile customers, and you will continue to earn Rewards for as long as they remain active customers.   Community Reward: You can earn Rewards based on your participation and contribution to the Public Mobile online Community. ____________________________________________________________________ Who can earn Rewards?   Only Public Mobile customers (i) on Rewards eligible plans, and (ii) who have active accounts in good standing:   Rate Plan eligibility: All in-market plans as of January 27, 2015 are eligible for Rewards except for the 10-day plans that are not eligible for Rewards. Plans offered during between May 9, 2014 and January 27, 2015 are no longer in market and not eligible for Rewards.   Customer status eligibility: Your account must be active and in good standing in order to earn Rewards. This means that your account cannot be in suspended/expired (due to non-payment or if you suspended your service yourself due to lost or stolen phone) or deactivated status. For example, if you receive your Rewards and then go into expired status immediately after because you did not make a payment on time, you will not be able to use your Rewards. The Rewards can only be used once you add sufficient funds to your account to pay for you plan and become active again. ____________________________________________________________________ How many Rewards can you earn?   At most, you can earn up to your current plan value in Rewards to reduce your payment to $0. Once you reach the value of your total plan cost, you will not be able to receive any further Rewards and you will not be able to accumulate Rewards that can be applied for future months.  ____________________________________________________________________ How are Rewards applied to your account?   The application of Rewards to your account is tied to your payment due date. Based on the Rewards you have earned in your previous plan cycle, up to four separate credits (one credit/Reward type) will be applied to your account several hours before your payment due date. These credits can be applied to reduce your plan cost. The value of each Reward is applied to your account on your payment due date and not before. In the event of a plan change, you will receive your Rewards right after the plan is changed and you have successfully made a payment for the plan change. These credits can be applied to reduce the cost of your plan. If your account is deactivated and you have any outstanding unused Rewards remaining on your account, you will lose those unused Rewards.  ____________________________________________________________________ How do I know when Rewards are earned?   A single text message will be sent out to customers who have earned at least one (1) Reward. Payment History tab in your Self Serve account will show the credits applied to your account. For example:       ____________________________________________________________________ When are the Rewards applied?   All earned Rewards are applied to your account on your plan renewal date or when you make a plan change.     How much can you earn?   You get rewarded when the friends you refer become Public Mobile customers, and you will continue to earn rewards for as long as they remain active customers.     10-day plan 30-day plan 90-day plan Amount earned per referral     Not eligible for Rewards $1/30 days $3/90 days Reward application date On plan renewal date On plan renewal date Max Reward earned No more than base plan cost No more than base plan cost   It is possible to bring your plan cost down to $0 with Refer-a-Friend Rewards.  Here is how it works:   If you are earning only the Refer-a-Friend Reward, it cannot exceed the total price of your base plan. For example: You are on a 30-day $45 plan. You’ve successfully referred 47 friends to Public Mobile who are now all active customers. You will only receive a Refer-a-Friend Reward for the first 45 friends that you’ve referred. That’s $45 in Refer-a-Friend Rewards. If you are earning a combination of different types of Rewards, they cannot exceed the total price of your plan. For example: You are on a 30-day $45 plan. You signed up for AutoPay, which earns you $2/30days. You referred 50 friends to Pubic Mobile who are not all active customers. You get a Reward for referring the first 43 friends because you are already earing $2 in AutoPay Rewards. That’s 43 friends x $1/30 days + $2 AutoPay Rewards = $45 total Rewards.  You will be able to see your referral rewards by logging into your Self Serve account. You can see an overview of your rewards on the main page, like below.   To get a more detailed view of your rewards, click the "My Rewards" button. The below image is an example of what you should see.     How can I refer a friend?   Once you refer your friends to Public Mobile and they are ready to join, they will need to enter your active Public Mobile phone number during the activation process. If your friend forgets to enter your number, Public Mobile can't manually apply the credit to your account. So, make sure they do it right! Below is a screenshot of the area your friend should input your number.      If you switch from a Rewards-ineligible plan to a Rewards-eligible plan and have previously referred friends, please note that Rewards are not retroactive. This means you will only begin to earn the Refer-a-Friend Reward from the date you switch to the new rewards-eligible plan.    ____________________________________________________________________ How much can you earn?   You can earn up to $10 per month in Rewards for your contribution to the Community based on your level of involvement. The Community Reward amount will depend on your contribution level relative to other Community members for the calendar month.   The following demonstrates how the Community Reward is allocated:     You can only ever qualify for one (1) reward, and they cannot be stacked on a monthly basis.   Who can earn Community Rewards?   You need to be a registered Community member on an eligible Public Mobile plan in order to start earning Community Rewards to reduce the plan cost.  You must register for the Public Mobile online Community with the same email address you used for your Public Mobile Self-Serve account. Here’s how to change the email address that you registered on Community if your Self Serve and Community emails are not the same.    How is Contribution Level determined?   The contribution level is determined on a calendar month basis from your relative support to other Community members. Relative support may vary from month to month, even if a customer contributes at a consistent level. In order to qualify for the monthly Community Rewards, customers must be on Rewards eligible plans and act in accordance with the Community Guidelines at all times.  Public Mobile reserves the right to change all aspects of the Community Rewards offer and it is subject to the reservation rights of moderation as described in Terms of Service for the Community.  Public Mobile reserves the right to adjust rewards at its sole discretion and without advanced notice.   When will Community Rewards be applied to your account?   Community Rewards are reviewed between the 1st and 6th of every month and will be applied to your account due date after the review period on your payment due date. This means that if your payment due date happens to fall on a date during the review period, your Community Reward won’t be applied until your next payment due date. The Community Reward will be applied several hours before your payment renewal takes place. ____________________________________________________________________   What is a Loyalty Reward?   You get rewarded for each year you stay with Public Mobile. After 5 years, you will continue to earn the Reward, but it will no longer increase with each incremental year you are an active customer. You will receive the first Loyalty Reward one year after your activation date.   How much can you earn?   Loyalty Reward amount earned 10-day plan 30-day plan 90-day plan After 1 year     Not eligible for Rewards $1/30 days $3/90 days After 2 years $2/30 days $6/90 days After 3 years $3/30 days $9/90 days After 4 years $4/30 days $12/90 days After 5 years and onwards $5/30 days $15/90 days   Who can earn Loyalty Rewards?     To earn the Loyalty Reward, you must be on a Rewards-eligible plan.  Good things happen when you stick with us. As long as you are an active Public Mobile customer for 12 consecutive months under the same account, you will begin to earn a reoccurring Reward on first plan renewal date after 12 months of tenure. As a Public Mobile customer, your tenure is accumulates no matter what plan you are on as long as you remain active. If you are in an expired or suspended state for more than 60 days of the year, your Loyalty Reward will be delayed by the amount of days you were in an expired or suspend state. You cannot be in suspend and / or expired status for more than 60 days during the year in order to qualify for the Loyalty Reward. ____________________________________________________________________ Who can earn AutoPay Rewards?   You can earn rewards if you: Are on a Rewards-eligible plan Have an active account in good standing   Have registered for AutoPay   How much can you earn with AutoPay?   30-day Plan: You will earn a reoccurring Reward of $2 every 30 days. 90-day Plan: You will earn a reoccurring Reward of $6 every 90 days. 10-day Plan: Customers on a 10-day plan are not eligible for the AutoPay Reward.
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After confirming that you have an unlocked phone which is compatible with Public Mobile network, you will need to complete the following steps to configure APN settings on your phone.   Step-by-step APN configuration Step1: Android  Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)   Click here for Android APN Screen Shot   Blackberry OS 10 - Settings > Network and Connections > Mobile Network > Tap the settings icon (dented wheel) Windows Windows 8 Step 1 Settings > cellular > Add or Edit internet APN   iPhone Click here  Step 2: You will need to input the following information: Name: Public Mobile APN: sp.mb.com Proxy: Leave blank Port: Leave blank Username: Leave blank Password: Leave blank Server: Leave blank MMSC: http://aliasredirect.net/proxy/mb/mmsc MMSC proxy: 74.49.0.18 MMS port: 80 MCC: 302 MNC: 220 Authentication type: Leave blank APN type: Leave blank   Step 3: Select Save/Done. Select Public Mobile to connect to the Public Mobile network.
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@ute1978 posted a great chart explaining how Province-wide calling works.  I'm re-posting it here, and below, will describe how it works...     There is a lot of confusion about Province wide calling, but I can summarize it here: When in your province: All calls made within your province are free All calls received from anywhere are free Any calls made to anywhere outside your province require a long distance add-on When outside your province Calls made to whichever province you are in are free You wil not receive calls unless you have a long distance add-on You will be charged for each minute of incoming call With Canada-wide calling: any call that you make within Canada is free any call that you receive from anywhere while you are in Canada is free if you want to call International, you will need to buy the International long distance add-on If you want to call the US only, you need one of: US/Canada Long distance add on International add on Some VoIP solution like Fongo, Hangouts Dialer, etc... This would use your PM data connection to route calls Hope this helps our new members understand how it all works.    
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  Our Community, similar to a neighbourhood community centre but without the bricks or swimming pools, is the place where our customers meet to give help, get help, share ideas, get updates and earn some pretty incredible rewards for being a cooperative member of the community.       As in any great community, it’s important to be respectful and polite to everyone. Recognize good posts and helpful members – we all appreciate a little praise or a “bravo” every now and then. Let us know if you notice something not nice going on in the Community.       Go ahead and ask/answer questions – the more specific you are, the more helpful it is for everyone.  That being said, even partial answers like posting relevant search results are still helpful. You only need to post once – someone will get back to you. It also helps if you can avoid asking a question that’s already posted.   If someone’s suggestion works, hit the “Accepted Solutions” button to let them and the rest of the community know.  If someone who asked a question (or a team member) feels you have solved an issue, you’ll receive an “Accepted Solution”. We encourage our community to participate as much as they can.  In addition to rewards for those who qualify, we add badges and rankings to your profile as a thank you and it lets others know just how helpful you are. Stay on topic – or else people will stop paying attention, forget what it was they were here to discuss, maybe get frustrated, then get distracted by dinner plans… what was the question again? Recognize good posts and helpful members – we all appreciate a little praise or a “bravo” every now and then.  You can give a “bravo” by hitting the “bravo” icon located beneath each comment. Tag your posts and comments - to make everyone’s searches easier. Be the first to identify an issue – chances are if you’re having a problem, some else is too. Get off the sidelines – we want to hear your opinions and the whole community benefits from your involvement. Point out offensive content – we want our community to be nice, welcoming and helpful. The offensive and rude have no place here.       Include advertising and promotion links - that don’t relate to the discussion. Use profanity and obscenity – because there’s no way to wash your mouth out with soap online. Misrepresent information (aka. lie about stuff). Spam, cross-posting or other actions that push unwanted content on others. Please remember that it’s relevant and good quality answers that make our Community helpful to you. Demonstrate troll-like behavior. Trolls belong under bridges – not in our community. Post anything that would violate any copyright laws - if someone’s gone to the trouble to protect something, let’s respect that. Expose your private information – because it supposed to be private. If you need to talk about account-related issues, contact us here instead of posting them on the Community to keep your info safe and private. Post comments that are bigoted, hateful, racist, or offensive politically or religiously.        Public Mobile has the right to ban customers that are disruptive to the community – or for any other reasons that demands such action. We have an open door policy and our customers have the right to leave the community without advising Public Mobile. You are under no obligation to earn rewards or increase your rank. But we appreciate participation because our community becomes better with it. Only those on eligible plans can earn rewards. For more information, refer to the Reward Rules and Regs. Those who seek to ‘game the system’ - such as operating more than one account - shall be banned. Forever. Public Mobile has the right to delete and archive any posts. The Public Community Team moderates the community and may delete posts that do not follow guidelines. This may reduce Rewards a member has earned for participation in the Community. Although we do our best to moderate content on the community, Public Mobile is not responsible for the answers provided by Community members and customers. Public Mobile reserves the right to withhold information. Public Mobile reserves the right to share information with the authorities. Public Mobile is not responsible for any personal information on the Public Community page. Public Mobile reserves the right to change and update the guidelines and rules in order to maintain the Community's effectiveness. Our Community board presently is designed to accommodate English and French posts only.
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Question Why does the network change from LTE/3g when calling? Answer This is normal, it is a technology called circuit switched fallback (CSFB).   Here is the explanation of CSFB:   Circuit Switched FallBack (CSFB) is a technology whereby voice and SMSservices are delivered to LTE devices through the use of GSM or another circuit-switched network.   Circuit Switched FallBack is needed because LTE is a packet-based all-IP network that cannot support circuit-switched calls.   When an LTE device is used to make or receive a voice call or SMS, the device "falls back" to the 3G or 2G network to complete the call or to deliver the SMS text message.   CSFB was specified in 3rd Generation Partnership Project (3GPP) Release 8. CSFB requires a software upgrade of the operators core and radio network.   CSFB is often seen as an interim solution for LTE operators. Voice over LTE (VoLTE) is considered to be the long-term goal for the delivery of voice services on LTE networks.   REFERENCE: http://www.telecomabc.com/c/csfb.html    
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When we introduced Public Mobile as a SIM-only, bring-your-own-phone brand, some of our customers were unsure where to get a phone.  They asked for a recommended option they could trust. So we are working with Orchard to offer customers an affordable way to get a new phone and not have to worry about getting sold a defective, lost or stolen phone.   Who is Orchard?   Orchard is a safer way to buy and sell high-quality used smartphones. Orchard has become Canada’s authority on quality used devices. They took this attention to detail and created an incredibly simple way to deliver used smartphones to new users from past owners.   What does Orchard offer?   Exclusively for Public Mobile customers, Orchard offers a selection of Certified Factory Refreshed smartphones. Each phone has gone through a rigorous refurbishment process in a state-of-the-art facility, making their Factory Refreshed phones quite simply the highest tier of pre-owned device – literally as good as new!   All Factory Refreshed phones are shipped with a new battery, updated with the latest software, and the APN settings are set for use with Public Mobile. Getting set up is as easy as popping in the Public Mobile SIM card that’s included in the package.       What’s in store:   Orchard carries only top-rated models from Samsung and BlackBerry. No need to check compatibility— all phones will work with Public Mobile. Samsung S6 Samsung S5 Samsung S3 Blackberry Bold 9900   Warranty:   All Orchard Certified Factory Refreshed phones come with a worry-free 30 day warranty. If you’re unhappy with your purchase, Orchard will exchange it or refund you within 30 days of your purchase date. Accident-prone? Add Orchard Care to your order and extend your warranty to 1 year for an additional $50.   Keep in mind that if you purchase a device through Orchard, the warranty and all warranty-related questions will be handled directly by them. For more details, click here.
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In this Wiki, you will find everything you need to know about plans andAdd-ons including: Plans Overview How to change your plan Available Add-ons and how do add one to your account How the payment cycle works in Public Mobile. What happens if I miss a payment?   Plans Overview: At Public Mobile, the choice is yours. You set the terms and build your own plan, so only pay for the services you want, for however long you want them.   There are three (3) plan length options to choose from: 10, 30 or 90 days.   The day pass is just the first component that makes up a customizable plan. The final cost of the plan depends on the Talk, Text and Data options that you choose.    Here is an overview of how our plans work:   Once you have determined how long you need service for, go ahead and start building your plan.   Choose the amount of talk, text and data you need and the chart will automatically calculate the discount depending on what you have chosen. The more options you choose, the more you save.  It’s important that you choose one item from each column (including “no” options) in order to build the plan.  Your plan subtotal will calculate automatically as you build your plan.       Does my data carry over after 30 days with a 90-day plan?   Think about it like this; your data is available for the duration of your plan cycle (10/30/90 days). If you purchase a 4GB Data option on a 90-day plan, you will have 90 days to use it. If you’re on a 30-day plan, your data will only last for 30 days and any unused data will not be carried over into the next 30 day period. It’s the same for the 10-day plan; your unused data will expire when your 10 days are complete.   How do I change my plan?   You can change your plan by going to your Self Serve account. Go to the ‘Plan and Add-ons’ tab Click on Change Plan Opt for Available Plan and click ‘Change plan now’ or ‘Change plan on my next payment date’.               After you have selected your new plan, you have the option to make the change immediately, or future date the change to your next plan renewal date.   Future Dated Price Plan Change (recommended)   If you choose to change your plan on your next payment due date, the amount owed will automatically update on your payment due date. If you are enrolled in AutoPay, the amount of your new plan will be charged on your payment due date. You can cancel a future dated plan change at any time prior to your payment date by accessing your online Self Serve account, clicking on the ‘Plan and Add-ons’ tab and then, ‘Plan’. When making a future dated plan change to a Rewards-eligible plan, Rewards will be applied when the plan change is in effect.   Immediate Plan Change:   To activate a new plan there must be enough funds in your account to cover the full amount of the new plan. A new payment cycle starts the moment you activate your new plan (10-day, 30-day, or 90-day depending on the plan you select). Your plan will not be pro-rated, which means any days remaining in your current payment cycle will not be credited toward your new plan.   *Customers who activated before Jan 27th, 2015 are required to contact *611 to change your plan.     What Add-ons can I purchase?    To offer even more flexibility and control over your Public Mobile plan, Add-ons can be purchased whenever you need them. The following Add-ons are available and can be added to your account through your online Self Serve:   Add-ons Price Description 200 MB Data $10 Perfect if you rarely use data or if you just need a little more data than what’s included in your base plan.  1 GB Data $30 Ideal if you do not have data included in your base plan and need a back-up for occasional data usage. 200 Min U.S. Long Distance* $8 Allows you to call our neighbors south of the border. 400 Min International Long Distance* $15 If you need to make calls outside of Canada and U.S., then this add-on is for you. Add-ons do not expire. This means they Roll over to your next cycle if there is anything remaining in the Add-ons.   *Your plan must include Talk in order for this add-on to work.   You also have the option of adding a T911 service in the Add-ons tab in Self Serve. T911 Service is a free feature that is available to our customers who have hearing and/or speech impairments. This service allows the customer to quickly communicate with a 911 operator via text message (SMS) in case of emergency.   Where can I buy Add-ons?   You can easily purchase additional talk and data for your plan in your Self Serve account. Log onto your Self Serve account and follow the steps below:   Click on the “Plan and Add-ons” tab Click on “My Add-ons” button Select your Add-on Click the to add and    this to remove selected Add-ons When you have added all your desired add-ons, click ‘Buy Add-ons’   What happens if I miss a payment?   If you miss your payment due date, your account will be suspended for 90 days. During this 90-day period, you can make a payment anytime to resume your service before your account is completely deactivated. Your payment cycle will restart once your payment is received.        
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CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services.     If you have a complaint about your wireless telephone service, you must first try to resolve it directly with Public Mobile. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website or call toll-free at 1-888-221-1687.
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Here’s how the U.S. Roaming Add-ons work:   All U.S. Roaming Add-Ons will last 10 days. This 10 day period will begin upon payment of the Add-on and will end 10 days after this date.   You can choose an Add-On with just one of the services or a combination. We want to ensure that you only pay for what you need. Keeping this in mind, we are offering a range of U.S. Roaming Add-Ons, all with great value. For example, the U.S. Talk, Text and Data Bundle works out to just $2/ day for the 10 day period! U.S. Roaming 10 Day Add-Ons Details Price U.S. Talk Only ·         Unlimited Canada Wide & U.S. talk $8 U.S. Text Only* ·         Unlimited global text $8 U.S. Data Only     ·         250 MB data $10 ·         500MB data $15 ·         1GB data $20 U.S. Talk and Text Bundle*   ·         Unlimited Canada Wide & U.S. talk ·         Unlimited global text ·         No data   $15 U.S. Talk ,Text, Data Bundle* ·         Unlimited Canada Wide & U.S. talk ·         Unlimited global text ·         250MB data $20 *Picture and video messaging are not available, but coming soon!   We’ve partnered with AT&T and T-Mobile to provide you with fantastic coverage. Your U.S. coverage will include all 50 states, plus Puerto Rico and the US Virgin Islands. So, whether you are traveling to the snow-capped mountains in Alaska or to Hawaii’s sunny beaches, we will have you covered. For more details, check out our coverage map here.   Getting U.S. Roaming is easy! You can purchase the U.S. roaming Add-Ons by either using your online Self Serve account or the automated phone system.   Self Serve account: You will be able to purchase the Add-On in your Self Serve account at publicmobile.ca. After logging in, just select the U.S. roaming Add-On you want, make the payment, and then it will be ready to use.   Automated phone system: You can also purchase your U.S. roaming Add-On using the automated phone system by dialing 1-855-4PUBLIC, and following the prompts. With this exciting announcement, we have put together some anticipated FAQs. If you have any other questions, please post them below.     U.S. Roaming FAQ's   1. What happens after my 10-day U.S. Roaming Add-On expires? 10 days after you purchase your U.S. roaming Add-On, it will automatically expire. If you need another Add-On, you can purchase it the same way you did originally, by using your Self Serve account or calling our automated phone system at 1-855-4PUBLIC.    2. I need more than 1GB of data while roaming. What do I do? Not a problem. You can buy more than one U.S. roaming Data Add-On if you find you need more data.   3. Can I roam while I am in countries, other than the U.S.? No. At this time, we only offer roaming in the U.S.   4. I am a Legacy customer and don’t have a Self Serve account. How do I buy an Add-On? You can purchase an Add-On through our automated phone system by dialing 1-855-4PUBLIC. As a Legacy customer, you are also able to purchase the Add-On by calling into our call centre. Remember, you are able to create your own Self Serve account at any time, if you would like to.    5. Why is *611 not working while I am in the U.S.?   We’re working on this! Dialing *611 is not available now, but will be coming soon. In the meantime, you can dial 1-855-4PUBLIC instead.   6. The U.S. Add-On prices in the French automated phone system do not match what is displayed on the French website. What’s up with that?  The U.S. Roaming Add-On prices are only stated incorrectly in our French automated phone system. But, don’t worry, when you select the Add-On you want, the correct price will be charged to your account.   7. I'm in the U.S., and cannot send any text messages. How do I fix this? Please make sure you've added a roaming Add-On that includes text. You can verify if you did in your Self Serve account. Make sure your handset settings are enabled for roaming on your device If you do have a valid roaming Add-On for data, and you cannot use our services, please contact us directly on the Community and we will be happy to assist you. Click here to find out how to contact us.   8. I'm in the U.S. and cannot make any calls. What should I do? Please make sure you've added a roaming Add-On that includes talk. You can verify if you did in your Self Serve account. Make sure your handset settings are enabled for roaming on your device If you do have a valid roaming Add-On for data, and you cannot use our services, please contact us directly on the Community and we will be happy to assist you. Click here to find out how to contact us.  9. I purchased a data Add-On, but my data is not working. How do I get it to work? Make sure your APN settings are correctly configured. Click here to verify Make sure your handset settings are enabled for roaming on your device If you do have a valid roaming add-on for data, and you cannot use our services, please contact us directly on the Community and we will be happy to assist you. Click here to find out how to contact us.   10. Why can't I add a roaming pass to my account? If you're a legacy customer, you can call our call center by dialing 1-855-4PUBLIC.  If you're on a Pick & Pay plan, you can contact us directly on the Community. Click here to find out how to contact us.   11. How do I enable roaming on my Android device? Open the Settings app. In the Wireless & Networks section, touch the More item. Choose Mobile Networks. Note: On some Android phones, you may have to choose Battery & Data Manager and then Data Delivery. Remove the check mark by the Data Roaming option. On some phones, the option is titled Global Data Roaming Access. Choose it and then choose the Deny Data Roaming Access option. Note: Your phone can still access the Internet over the Wi-Fi connection when it roams. Setting up a Wi-Fi connection doesn’t deplete your data Add-On.   12.How do I enable roaming on my iPhone? (iOS 9.3.5 +) Touch Settings. Touch Cellular. Touch Data Roaming to change the setting (e.g., from on to off). Data Roaming is now off. Touch Data Roaming again to turn it on. To switch data off completely, touch Cellular Data. Data services are now off. Touch Cellular Data again to turn data services on. Note: Your phone can still access the Internet over the Wi-Fi connection when it roams. Setting up a Wi-Fi connection doesn’t deplete your data add-on.
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Here at Public Mobile, we believe in the power of collaboration and nobody knows us better than our own customers. The Public Lab is the place to give us your feedback and bring new ideas forward to the Public Mobile team. We’re looking for any thoughts and ideas that will improve our products, services, Community, and overall Public Mobile experience.   Here’s how it works:   You submit the idea (or feedback) as a post in the Public Lab. Make sure you ask the Community what they think so you can get Bravos Ideas that are experiencing traction in the Community are shared with the Public Mobile marketing team and will be assessed based on both Community input and whether or not it is a good strategic fit for us. All ideas are assigned a status (see below).  You will be notified of the status so you can keep track of your idea.  Be patient – this could take a few weeks but we promise to get back to you.   Status Definitions:   New Idea This is a brand new idea. Tell us what you think of it. If you like it, give it a Bravo! Note – all new ideas will automatically receive a “new idea” status. Acknowledged We think this is a good idea but would like to hear more about it. Ask the Community for Bravos and feedback! Under Consideration This idea has been brought up internally with the Public Mobile team. Not for Us Sorry, we don’t see a strategic fit for this idea. Not at this Time We like this idea but it’s not on our timeline for the next few months or more. Idea Accepted This idea has been accepted by the team and is now in the works. Idea Completed This idea has been implemented! Already Exists This is a great idea and has already been implemented!   If you’ve got an idea or even a small suggestion, submit it to the Public Lab today. Get the support of the Community through Bravos and feedback. Plus every idea posted to the lab by a Community member will receive a Public Lab badge.
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What is a board?
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  In this Payment Wiki, you can find information on all things associated with making a payment: How to make a payment, What is one-time payment, Auto Pay, How to register your credit card.   How Can I Pay for my Service?   To help make the payment process as convenient as possible, there are a few different ways you can pay for your service, depending on what is best for you.   Payment Method Description Automated Service IVR By dialing *611 on your device, you are able to make a payment using the automated phone service. In order to make a payment using the automated phone service, you need to have a payment voucher or a registered credit card.  Online Self Serve After logging into your Self Serve account, you can sign up for AutoPay (pre-authorized monthly payments), a one-time payment using a credit card, or pay with a payment voucher. When making a payment using Self Serve, you have two payment options:    ·         One time Payment  ·         Manage My AutoPay  Amount Due Select One Time Payment option if you would like to make a payment for your current amount due.                                       Other (Enter the desired payment amount)       Select One Time Payment option if you would like to enter an amount between $1 and $300. You may need this option if you are planning to purchase an Add-on, would like to pay in advance, or want to add funds to your account for future payments and/or purchases       Why is my payment amount estimated?   You can access your online Self Serve account any time to find out when your next payment is due, and how much the estimated charge will be.   This charge is estimated because your earned Rewards will not be applied to your account until your payment due date. So, if you check your account anytime time before your payment due date, your estimated amount is the cost of your plan, less any Rewards before taxes.     How to Register a Credit Card?   To register your credit card information, log into Self Serve and follow the steps below:   Click the ’Payment’ tab Click the ’Credit Card Information’ tab Click ’Register a credit card’ Fill out your credit card information and click ’Save’ After the credit card is registered online, you can use either call *611 or access Self Serve to make your payment.   How do I make a payment with a credit card in Self Serve?   In order to make a payment using a credit card on your Self Serve account, you need to register your credit card information by going to the Payment tab and selecting Credit Card information.   Once your credit card is registered on Self Serve, follow the steps below to make a payment:   Click on the ‘Payment’ tab Click on the ‘Make a payment’ tab Click on ‘One time payment’  Select ‘Credit Card/VISA Debit Card’ as the payment method Choose whether you want to pay the amount due, or another desired amount. Click Submit to finalize your payment \   What is AutoPay?     AutoPay allows you to pay for your wireless service automatically using a credit or VISA Debit card. With AutoPay, you never have to worry about missing your payment. Even better, if you are on a Rewards Eligible plan, you can start earning a recurring AutoPay Reward that will bring your plan cost down. Here’s more on the AutoPay Reward.     How does AutoPay work?   On your payment due date, AutoPay will automatically charge the amount owing or a pre-selected amount of your choice from your credit or VISA Debit card.   How do I set up AutoPay?   You can sign up for AutoPay when you activate or you can do so anytime online using your Self Serve account.   First, you need to register your credit card, here's how to do that.   After your credit or VISA Debit card has been registered, you can now set up AutoPay. To do this, please follow the steps below:   Go to the “Payment” tab Click on the ‘Make a payment’ tab Click on Register for Auto Pay Click on ‘Sign Up for a AutoPay’ button Click “Register for AutoPay” to automatically calculate your plan cost minus any Rewards.     Note: If you signed up for AutoPay prior to August 2015, you can change your AutoPay settings so that your credit card is charged the amount owed vs. the set amount you originally enrolled with. To switch, simply remove AutoPay in the same AutoPay tab by clicking on “Remove AutoPay” and then re-register.   *Still did not find what you are looking for leave us a reply          
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Unlocking Your Phone
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Question This Wiki takes you through the steps needed to get started with Public Mobile: Order a SIM card Activate your SIM card Answer Order a Public Mobile SIM card   Visit our website and order our triple punch SIM card that is compatible with all devices.   Activate a Public Mobile SIM card   Click here to activate your Public Mobile SIM card.   Step by step instructions for the activation process are as follows:   1. SIM Card – Enter SIM card number and your account information.   2. Phone Number – Select a new phone number for your local calling area or transfer (port) a wireline/wireless number from another provider, then press Continue. For further information on transferring your number, click here.   3. Plan and Add-ons – Select your phone as Public Mobile phone, select your price plan and choose your Add-ons. Press Continue.   4. Payment – Input the payment information you wish to use (credit, Visa debit card or payment voucher) and then press Continue.   5.  Summary – Review the details of your transaction and press Finish.     If you’re looking to get a replacement SIM, click here.
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Depending on what’s on your mind, there are three different ways to contact Public Mobile.   1.       If you have a question regarding your account, your best option is to go straight to your Self Serve account. You should refer to Self Serve for things like balance/renewal date, plan changes, purchasing add-ons, viewing your usage/payment history etc.   If you’d like to know more about what you can do in Self Serve, click here You can also dial *611 from your Public Mobile phone to make a payment, purchase an add-on, and change your plan.   2.       If your question can’t be addressed in Self Serve, go to our Community to search for an answer there The majority of questions asked on the Community are answered in 15 minutes or less. That means if you’ve got a question, chances are the answer is already waiting for you! We also put together some comprehensive articles for our customers that you can find in the Knowledge Base.   3.       If you’ve got a technical issue (for example, you can’t receive calls, a certain feature isn’t working, or you need help with troubleshooting your device), you can contact us in one of the two ways: Send us an email by going here. Click on “Contact us below” and follow the prompts on the screen so we can better address your issue. Please note that our hours of Operation are 7 days a week, from 9am to 5:30pm (ET). All emails will be replied within 24 to 48 hours.   If you activated before January 27th 2015, you may also give us a call by dialing *611 from your phone or 1-855-4PUBLIC Please note that our hours of Operation are Monday to Friday from 9am to 9pm (ET), Saturday & Sunday from 9am to 7pm (ET).    
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Public Mobile SIM cards are now available for order on our website.    So go ahead and let your friends know. Plus you can earn Refer-a-Friend Rewards if you are on a rewards-eligible plan.   Just a few things to note:   SIM cards are shipped within Canada only SIM cards cost $5/ SIM  All SIM cards will be shipped for free and will arrive in 3-7 business days Please make sure you correctly enter your address including apt# / Suite # Currently, we do not offer tracking of your SIM purchase Our Triple Punch SIM cards have all 3 sizes (Standard, Micro and Nano) in one card! All you need to do is “punch-out” the size you need for your phone.   All SIM cards will be shipped for free and will arrive in 3-7 business days: Great news! Shipping will be delivered using Canada Post’s Xpresspost for free. This means that your SIM card(s) will be delivered to you within 3-7 days, allowing you to activate and get to your daily routine that much faster.   You can order up to 10 SIM cards per transaction: Rather than having to complete multiple transactions in order to purchase multiple SIM cards, we are now updating the SIM ordering page so that you can purchase multiple SIM cards in one transaction. Also, when you order multiple SIM cards in one transaction, they will be shipped all together, rather than individually. Mind-blowing, right? You might even be wondering why we weren’t doing this in the first place…We were too. Thanks to @Yessi, @GY888, @nishufan, @Jerda, @Kayfun101, @imcphers, @khemmerl, @ute1978, @socialcocoon, @makkahn28, and everyone else who posted about or supported this idea. Keep helping us become even better!   Order your Public Mobile Triple Punch SIM Card today!   *If you have one of our older cards (individual Standard, Micro and Nano cards), don’t worry, they still work. But single cards will no longer be available to order from our website.   -Public Mobile Community team
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Featured!
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Public Mobile Community – Terms of Service   By accessing this PUBLIC MOBILE Community site ("Site") you agree to be bound by the following terms (“Terms of Service”). “Community” refers to Public Mobile’s online community of the mobility division of TELUS Communications Company. “You” and “your” refer to users of the Site. The Site is the property of PUBLIC MOBILE and its licensors. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, YOU MAY NOT USE THE SITE. PUBLIC MOBILE reserves the right, at its sole discretion to change, add or remove portions of these Terms of Service, at any time. It is your responsibility to check these Terms of Service for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. Providing that you comply with these Terms of Service, PUBLIC MOBILE grants you a personal, non-exclusive, non-transferable, limited permission to enter and use this Site.   No Warranty or Representation.While PUBLIC MOBILE uses reasonable efforts to include accurate and up-to-date information on the Site, your use and browsing of the Site is at your risk. Nothing in the Site, including product or service information, shall add to or change any contract for products or services you may have with PUBLIC MOBILE, its suppliers or affiliates. Neither PUBLIC MOBILE, its alliance partners, suppliers, affiliates nor any other party involved in creating, producing or delivering the Site is liable for any direct, indirect, incidental, special, consequential, punitive or other damages whatsoever including business interruption, loss of use, data, information, profits (regardless of the form of action, including but not limited to contract, negligence or other tortious act) arising out of or in connection with your access or use of the Site even if PUBLIC MOBILE has been advised of or foresees the possibility of any damages occurring. Without limiting the foregoing, everything on the Site is provided to you "AS IS" WITHOUT REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY INCLUDING, BUT NOT LIMITED TO, IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS OR SUITABILITY FOR A PARTICULAR PURPOSE, ACCURACY, TIMELINESS, RELIABILITY, TRUTHFULNESS OR COMPLETENESS OF INFORMATION, DURABILITY, TITLE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR INTER-OPERABILITY OF PRODUCTS OR SERVICES. Changes or updates to the content of this Site may occur without notice.   Use of Information.The information on this Site is for informational purposes only. You agree that you will use the Site and any Content found on the Site solely for your personal, lawful purposes and that you shall not use any information contained in this Site or the links to this Site in any claims, proceedings, suits or actions against PUBLIC MOBILE, its suppliers or affiliates. You may not: (a) post, upload, publish, display, encode, reproduce, transmit or otherwise distribute and/or disseminate information or material on the Site: constituting or encouraging conduct that would constitute a criminal offence or give rise to civil liability; (ii) which is protected by copyright, or other intellectual property right or derivative works thereof, without obtaining permission of the rights holder; (iii) promoting racism, bigotry, hatred or physical harm of any kind against any group or individual, could be harmful to minors, or harasses or advocates harassment of another person; (iv) which solicits passwords, personal information, funds, goods and/or services or otherwise solicits information for commercial or unlawful purposes (v) that contains advertising; b) engage in any conduct that impersonates any person, licensed professional, business or entity, including PUBLIC MOBILE and our employees and agents; (c) otherwise use this Site in a way that is contrary to law or which could adversely impact use of the Site or the Internet by other users including the posting or transmitting of other information or software containing viruses or other disruptive components. PUBLIC MOBILE reserves the right (but not the obligation) at our sole discretion to refuse or delete any User Content and/or to suspend or terminate your access to the Site without notice upon a violation of attempted violation of these Terms of Service or for any other reason, which may reduce or deny eligibility for Rewards earned from participation in the community.   Links.This Site may contain links to other web sites that are not under the control of PUBLIC MOBILE. PUBLIC MOBILE is not responsible for and makes no representations or warranties concerning the contents of any linked site, any information collection, use or disclosure practices through a linked site or any link contained in a linked site (collectively the “Linked Sites”). It is your responsibility to verify any information contained within the Linked Sites before relying on it. Also, the information contained in the Linked Sites may be changed or updated at any time without notice. PUBLIC MOBILE provides links to you only as a convenience and the inclusion of any link does not imply endorsement, investigation or verification by PUBLIC MOBILE of the Linked Site. Your use of Linked Sites is at your own risk and may be subject to terms and conditions contained in the Linked Sites, which you should locate and review.   Content. All text, comments, messages information, data, graphics, interfaces, articles, photographs, images, illustrations, artwork, software, trademarks, logos, sounds, music, video and code, including but not limited to the design, structure, selection, co-ordination, expression, “look and feel” and arrangement of the foregoing, (together “Content”) on the Site is proprietary and is owned, controlled or licensed by or to PUBLIC MOBILE, and is protected by all applicable laws and rights (including but not limited to) trade mark and copyright laws, various other intellectual property rights and laws and unfair competition laws. Except as permitted by these Terms of Service or otherwise by Canadian laws, no part of the Site and no Content may be reproduced, transmitted, copied, published, republished, mirrored, uploaded, posted, displayed, encoded, translated, transmitted or distributed in any form or by any means or stored in any retrieval system of any nature in any way without PUBLIC MOBILE’s consent. You may use information on PUBLIC MOBILE products and services from the Site provided that: (i) you do not remove any proprietary notices, (ii) such is use is for personal, non-commercial purposes, (iii) you do not share or make accessible such information on any networked computer or broadcast of any sort, (iv) you make no modification to such information and (v) you do not make any claims, representations or warranties with respect to such information.   User Content.By posting or uploading to the Site any text, comments, messages, information, data, graphics, articles, photographs, images, illustrations, artwork, software, trademarks, logos, sounds, music, video, code or any other form of content or information (collectively "User Content"), you warrant that you own all rights and/or have obtained all third party consents and/or waivers and/or permissions and/or licenses (hereafter “clearances”) with respect to your User Content and that neither you nor any third party will object to the use of your User Content by PUBLIC MOBILE in any manner; (ii) consent to your name, address and/or e-mail address appearing as the contributor of any User Content that you may post, share or otherwise associate with the Site as applicable, and to the disclosure and/or display of such information and any other information which appears in or is associated with your User Content; (iii) acknowledge and agree that PUBLIC MOBILE is not responsible for any loss, damage, or corruption that may occur to your User Content or any content that you may claim to be yours; and (iv) acknowledge and agree that any User Content that you provide for display on the Site will be considered non-confidential. PUBLIC MOBILE may edit or remove any or all User Content whether or not it is in violation of the provisions of these Terms of Service. PUBLIC MOBILE is not responsible for User Content in any way. You hereby grant to PUBLIC MOBILE a worldwide, royalty-free, perpetual, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, distribute and sublicense any and all material or information submitted by you to PUBLIC MOBILE and/or to incorporate it in other works regardless of form, medium or technology and you waive any and all moral rights in the foregoing in favor of PUBLIC MOBILE. If you post User Content to any part of the Site, you understand and agree that anyone with access to the Site will be able to access, use and/or disclose any information that you include in any such content (including, without limitation, any personal information such as your name, e-mail address, etc.). If you do not want the public to be able to access your User Content, you should choose not to leave User Content on the Site. You understand and agree that PUBLIC MOBILE shall not be liable for any access to, use of or disclosure of any information you include in any such User Content.   Monitoring.PUBLIC MOBILE is under no obligation to monitor the Site and assumes no responsibility or liability should any content on the Site be modified or altered in any way without PUBLIC MOBILE's consent. However, you agree that PUBLIC MOBILE has the right to, without notice or liability, monitor use of the Site and monitor, review and retain such content, material or information; and/or (ii) disclose to third parties any information or any content, material or information associated with the Site by or about you or your use of the Site if PUBLIC MOBILE believes that such activity is necessary to provide access to the Site, ensure adherence to or enforce these Terms of Service or other PUBLIC MOBILE Terms of Service, policies or guidelines, comply with any laws or regulations, respond to any allegation of illegal or unlawful conduct or omission or claimed violation of third party rights, or protect itself or others. PUBLIC MOBILE reserves the right in its sole discretion to issue any response it considers appropriate if PUBLIC MOBILE becomes aware of any inappropriate use of the Site, including without limitation uses that may constitute infringement of intellectual property rights.   Product Descriptions.PUBLIC MOBILE attempts to be as accurate as possible. However, PUBLIC MOBILE does not warrant that product descriptions or other content on this Site is accurate, complete, reliable, current or error-free. If a product offered by PUBLIC MOBILE is not as described, your sole remedy is to return it in accordance with the Return Policy posted on this Site or any other applicable return policy. Price and availability information is subject to change without notice.   Site Policies.You are responsible for maintaining the confidentiality of any PUBLIC MOBILE account that you may hold, including all login usernames and passwords that you may use to access any part of the Site. You are similarly responsible for all uses of your PUBLIC MOBILE account through the Site whether or not such uses are actually authorized by you. Please also review our other policies such as Service Terms, Privacy Policy, Accessibility, Fair Use Policy and Wed Site Terms posted on the Site. These policies also govern your visit to this Site and are incorporated into and considered part of these User Terms.   Consent.You acknowledge that you have read the Privacy Policy with PUBLIC MOBILE (as it may be updated from time to time) and hereby consent to the collection, use and disclosure by PUBLIC MOBILE and its agents of your personal information (whether previously collected or to be collected) for the purposes identified in the Privacy Policy with PUBLIC MOBILE. PUBLIC MOBILE’s use of customer information is also subject to applicable terms and conditions including those contained in PUBLIC MOBILE’s Service Terms (as amended from time to time), copies of which are available at www.PublicMobile.ca.   Viruses.PUBLIC MOBILE assumes no responsibility and shall not be liable for any damages by malicious programs including viruses, worms or other forms of contamination or activity that may infect your computer equipment or other property or any other damage to the same on account of your access to, use of or browsing in the Site or your downloading of any materials, data, text or images from the Site.   Right of Indemnification.You agree to defend, indemnify and hold PUBLIC MOBILE, its suppliers, alliance partners, affiliates and related companies harmless from and against any and all claims, liabilities, costs and expenses, including reasonable legal fees related to any violation of these Terms of Service by you, or in connection with your use of the Site or with the placement or transmission of any message or information on the Site by you.   Limitation of Liability.Under no circumstances, including but not limited to one or more of the following: negligence, gross negligence, negligent misrepresentation or fundamental breach; shall PUBLIC MOBILE, its alliance partners, suppliers, affiliates and each of their respective directors, officers, employees, consultants and agents be liable for any direct, indirect, incidental, special or consequential damages or any loss that results directly or indirectly from the use or the inability to use any content or information on the Site or the transmission of confidential or sensitive information over the internet. These limitations apply regardless of whether the party liable or allegedly liable was advised, had reason to know or knew of the possibility of such damages. You acknowledge and agree that neither PUBLIC MOBILE nor its alliance partners, suppliers, affiliates, nor each of their respective directors, officers, employees, consultants and agents shall be liable for any defamatory, offensive, unlawful or illegal conduct of any user including you.   Non-Waiver.PUBLIC MOBILE's failure or delay in insisting upon or enforce strict performance of any provision of these Terms of Service shall not be construed as a waiver of any provision or rights.   Governing Laws.By visiting the Site, you agree that these Terms of Service shall be governed by and construed in accordance with the laws of the province of British Columbia and the federal laws of Canada applicable therein and you agree to be bound by the laws of these jurisdictions.   Prices.All prices are quoted in Canadian dollars and do not include applicable taxes or shipping and handling.   Territory.The Site originates in Canada. PUBLIC MOBILE’s products and services are offered in PUBLIC MOBILE’s operating territory. Some products and services referred to on the Site may not be available in parts of PUBLIC MOBILE’s operating territory or may not be compatible with party line services.   No Solicitation.The Site and the information contained herein does not constitute an offer or a solicitation of an offer for the purchase or sale of any securities.   CRTC Compliance.PUBLIC MOBILE and you acknowledge and agree that: (a) the charges for, and availability of, any content supplied by PUBLIC MOBILE through this Site are in no way contingent or conditional on your subscription for the provision of any tariffed or tariffable service from a PUBLIC MOBILE affiliate; and (b) non-forborne telecommunications services, and bundled services that include non-forborne telecommunications services, are required to be provided, and shall only be provided, in accordance with tariffs approved by the Canadian Radio-television and Telecommunications Commission. .   19. Miscellaneous. These Terms of Service, including all other documents incorporated by reference herein, are binding and constitute an agreement between PUBLIC MOBILE and you with respect to your use of this Site. If any part of the Terms of Service is determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions hereof.
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