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Self Serve My Account Update

Self Serve My Account Update

Good Day All, 

 

This will have some technical garble in it

 

I really think that Public Mobile should really invest in upgrading the My Account Self Service User Interface to Bootstrap 3, with a streamlined clean interface with better functionality.

 

Things like Exporting Call Logs, Data Logs, and being able to sort only one of the other. Generation of invoices for download, Billing history and more. The self serve is very bogged down and not very mobile friendly, Using Bootstrap would allow for a better user experience in both desktop and mobile, with most people opting to use mobile i would assume.

 

This is one thing i feel will improve user experience, and bring Public Mobile into Today with things that have been missing up until this point. 

 

Public Mobile:  UI/UX design needs to be updated to be more user friendly so that the experience for users can improve and bring mobile access to the my account in a better user experience, along with other feature requests that i have noiced everyone has been asking for, creating multiple "idea's" in the public lab for things like exporting/generating invoices, call history, data history and more.  This is something that investing in now will help in the future as public mobile becomes larger and has an increase in customers. Nobody likes being "behind" the curve, but atleast this way you can catch up to that curve.

 

Thank you

5 Comments
tknguyen
Great Citizen / Super Citoyen

I agree, needs to be more user friendly and also the self serve layout design can be much better.. coming from a web designer😅  

BrrMcGrr
Great Citizen / Super Citoyen

@tknguyen ui/ux dev?

tknguyen
Great Citizen / Super Citoyen

@BrrMcGrr 🤓

stonechucker
Mayor / Maire

I'm all for a better system, as long as my visual impairment, and any others who their own impairments are not forgotten when system is redesigned / replaced.

 

The nice thing about this whole system, is that is mostly textual / ASCII based, and as a result can be used in various accessibility aids for those who need them.

 

You probably don't know how often I visit a website, and my pinch to zoom doesn't work because the code is either broken on the website, or the developer has locked in the zoom to not change.

BrrMcGrr
Great Citizen / Super Citoyen

@stonechucker

 

Yes my goal would to see color blind versions (which is super easy with bootstrap and css) and any other visual imparements can easily be incorporated.

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