since the most of problems that people have it is just at begining of activiation and porting their old account to pm. it is really frustaed when there is no real people can help at the moment. it is recommend to have phone no to contact just aviable for new activiation or real chat on web for new activiation , first image it is important. the first experince is impact on the business. that is why there is someone want to get out even though they like the promo plan however they are too frustated by having problem of activiate their sim card and get charge but the phone still is not working or working properly. it really turn away alots of people. mod really has to be there just for new activiation account at moment they need help since there are large amount of exist problems people have. no wait to should be here. at present, we can't live without phone especailly lots of people need phone for their work. how can they be able to allow their phone to be not working for more than one min? phone is our second hand, we need it badly. we need it to be work all the time badly. otherwise we can't be living normal and get frusted easyily especailly we paid for it.