Please fix renewal bug - erroneous "Account Suspended" message

[srlawren]

I would like to see PM spend some time to update the renewal process to resolve a known (within this community) issue.  Currently, on the eve of your renewal, your self-serve account will erroneously show as being suspended, along with other confusing things in your self-serve (such as showing your add-ons being expired for a period of time when they aren't).  

Sometime a few hours later, the system seems to "catch up" and everything is fine, and even during the incorrect time, phone, text and data all seem to work fine.  However, for anyone that wasn't "expecting" this issue (I'm sure many customers don't keep up on the forum as frequently as some of us do!), this is a bit of a terrifying experience, that should be eliminated.

Here are some recent examples of threads with discussion about the issue for reference:

1) http://productioncommunity.publicmobile.ca/t5/Discussions/Finally-my-payment-renewal-date/m-p/40278

2) http://productioncommunity.publicmobile.ca/t5/Self-Serve/Account-suspension-date-vs-AutoPay-date-vs-...

3) http://productioncommunity.publicmobile.ca/t5/Self-Serve/Account-Suspended/m-p/40063

[WearySky]

@srlawren if I could bravo public lab replies, I would bravo that post.  Honestly, this happens SO MUCH and it's just stressing people out unnecessarily (and making them do stupid things like try topping up their accounts when they don't need to, etc).

[srlawren]

Thanks @WearySky.  This is a really, really frustrating issue that is SO preventable.  

[srlawren]

Hmmm, @Jeremy_M is changing pretty much all the "hot topic" pain points I've been hounding him on for ages to thinking about it...  did I oversleep and this is a dream?

[NDesai]

@srlawren Today is the day 🙂

[srlawren]

@NDesai it's certainly a day....  😉

[marsbar]

@Jeremy_M It's 2018. Any updates on this bug yet?

[srlawren]

@marsbar Jeremy is no longer with PM. Maybe try @CS_Agent.