Currently, when switching plans at Public Mobile, customers need to choose whether to have the plan change take effect immediatley or at the time of next plan renewal. The problem with that is the fact that any plan change made to take effect immdiately will make the subscriber lose any money that is paid for the current plan.
My idea is for Public to elimiate the future dating of plan changes, and for for Public Mobile's billing computer to prorate the old plan and credit the account and apply that returned balance immdeiatley to the new plan It i doesn't even have to be overly coimplicated; if half the month of the old plan is unused, then half the price of that plan should be returned to the account balance. There doesn't even need to be proration on the new plan and it can take effect immediately at the full length of time (ie. 10, 30, or 90 days), and that way, the data amounts don't need to get prorated either.
I fully expect somone to say prepaid = no refunds, etc. But what I am proposing is for that this prorated plan credit to only apply when a customer changes plans.
It would increase customer satiisfaction as customers who activated a different plan by mistake or have just changed their minds don't have to forfeit the price paid for the current plan, or be forced to wait until the next plan renewal.
It would also eliminate the future dating plan change at next renewal bug that causes plans to not change properly or for accounts to go into non-payment suspension. Not needing to deal with those errors would reduce Public's support costs.
Customers would get to enjoy and make full use of the new plan immdiately, and it wouldn't really be costing the company any money because the customer isn't cancelling the service, but rather just changing plans.
