Change the Contact Us protocol so that it terminates in a private message to the moderators rather than in the web form; i.e. here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
But would this mean people need to have created a community account first? what wou;d happen if someone is not logged in or doesn't have an account?
You need an account to send a message via Contact Us anyway. But you are correct that this would not work when an activation failed but funds were taken.
Whoops just notice you can bypass the account credetials page landing here: https://publicmobile.ca/en/on/get-help/contact-form When clicking Send it could go as a private message to the moderators.
@Luddite This will change very soon when they revamp their current support to the next level.
@Luddite @NDesai looks like it's been announced: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16.... Also I see @Jeremy_M has been busy updating and authoring new KB articles today. 🙂 Luddite I think he ripped off your private messaging tutorial! 😉
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